Dhankumar Singare Email & Phone Number

Rajasthan, India

Rajasthan, India

-Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives.-Analyzing customer and dealer satisfaction data to identify customer's and authorized dealer's expectations in terms of service and support.-Supervising and supporting dealer's secondary network and work towards its expansion as per the agreed plan and ensuring the CDMS implementation is carried out successfully at all dealerships.-Conducting routine maintenance work like replacing fluids, lubricating parts etc. to increase vehicle functionality and longevity.-Inspecting vehicle parts and analyzing customer complaint registration to diagnose issues accurately and creating plan of actions in terms of repairs, maintenance and upgradation.-Providing post service feedback through Customer Relationship Executive at dealerships and schedule future maintenance sessions.-Ensuring 'With Warranty', 'Extended Warranty' and 'Post warranty' vehicle reporting are executed as per plan and defined guidelines.-Studying spares parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines.

Rajasthan, India

I handling team of 4 People for driving the service business and customer experience in Rajasthan and Maharashtra State.I Heading after sales operation for 22 dealerships in Rajasthan and 32 dealer in Maharastra.I Monitoring & maintaining dealer Infra including Infrastructure (Showroom/Workshop/Manpower/Tools)I Planning and Implementing Service Activities, Free Service, Paid service and Post Service plansI Calculating Spare & accessories potentials and adherence of same at dealershipsI Monitoring VOR Order and maintaining availability Sparepart and batteries at dealerships.I Monitoring dealer profitability through its service revenue generationI Implementation of system and process at dealershipI Co-ordination & synergy with Zonal team, HO Customer care team & Product developmentI'm a Single window with PSM to resolve product concern speedilyI Conducting trainings for White collar & MechanicsI Conducted service assessment periodically as per company normI Ensuring the increase in dealer profitability by service schemes like Service Improvements, Service Camps, etcI Resolving the product and warranty issues and organizing service eventsI Champion for West region including establishment of software and process at dealer end.

Ajmer, Rajasthan, India

-Reducing the complaint loss in tyres to increase market share in a defined territory.-New Product establishment & Development.-Warranty Handling/Preparing/Dealing.-Customer complaint management.-Evaluating the performance of Apollo vs Competition in terms of Product Performance, Retread ability,DCRA ete.Managing Customer Touch Points like CV Zone, PCR zone. Re-tread Zone, & Apollo Certified fitters.-Increase Footfall & Digital adoption at CTP network. -Training Fleet owners, Fleet Manager, Business Partners, OEM manpower, drivers. Technicians etc. on FABs, Care & Maintenance, Product life enhancement, Retread & repair techniques. MIS & Reporting on Administrative. Functional. Technical, Business Partner, End User's Competition elc.-Product feedback to R&D and Sales Training of internal and external staff.-Market Intelligence- current practices by the competition, latest trends in customer service and customer experienceSales support-support sales team in timely customer complain resolution, sales generation throughcustomer activities etc. -Study fleet operations for identified users. Prepare recommendations for the same. Demand generation and follow up for repeat demand.

Bhopal, Madhya Pradesh, India

Team Handling, Customer experience, Customer Support, Network Expansion, Service Excellence, Parts and Oil Business, Hero Genuine Accessories and Merchandising Business, Complaints, Business Revenue and Product Experience, Training, Team Learning and Development, Channel Penetration and Excellence, Value added Services, Service Business and Growth, CRM, Joyride, GoodLife, Customer Retention, Customer Win back, PBO and After sale Strategy, Service Nakshatra, My score Drive, Complaints Reduction, First Time Right, Service Quality, Team Productivity, Customer DelightSkills: Problem Solving, team handling. Customer Satisfaction Customer Experience. Teamwork. Cross-team Collaboration Customer Relationship Management (CRM) Customer delight Leveraging Technology Analytical Skills - Innovative thinking. Interpersonal Skills Strategic Planning · Service Excellence Channel Excellence Team Management Auto CRM Service Planning Customer Service

Chhindwara Madhya Pradesh, India

Handling Chhindwara Territory for Service Operations in BHARATBENZ TRUCKS with after sale support and create the Service excellence ecosystem to enhance the Business at assigned Workshops.Location- Chhindwara, seoni, betul, Narsingpur, jabalpur, balaghat, mandla.Skills: Customer Satisfaction Business Development

Chhindwara Area, India

Under frontier trucks pvt ltd (Authorized dealer of bharatbenz)