Dhanraj Patel Email and Phone Number

Supply and Demand trader, Analyze and execute trades with best technical analysis using Supply and Demand.

• As an onsite IT support professional, my responsibilities encompassed various areas, including Network Support, Hardware, and Software Installation, System Maintenance, and Help Desk Management.• Network Support: Assisting in the setup, configuration, and troubleshooting of networks to ensure seamless connectivity and resolve any network-related issues that arise.• Hardware and Software Installation: Installing and configuring a wide range of hardware devices, including computers, printers, routers, as well as software applications. Ensuring compatibility and optimal functionality of these components.• System Maintenance: Conduct routine maintenance tasks such as software updates, system patches, and security checks to uphold smooth operations and preserve data integrity.• Help Desk Management: Providing comprehensive support to users by promptly addressing inquiries, diagnosing technical problems via phone, email, or in-person interactions, and delivering timely solutions toensure user satisfaction.

• I have expertise in both Agile+Scrum and Waterfall methodologies and have extensive experience inrequirement gathering through interviews, meetings, and JAD sessions.• I am skilled in creating BRDs, FRDs, and Use Case Diagrams and leading UAT sessions.• My knowledge of Software Development Life Cycle (SDLC) and Object Oriented Analysis and Design Methodology enables me to effectively plan and manage projects from start to finish. I have experience creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, and Entity Relationship Diagrams.

• As a remote technical support specialist, I was responsible for installing software for clients and assisting them with troubleshooting any issues related to the company website.• Demonstrated proficiency in providing remote support for more than 15 different applications, including popular software programs such as Mobile Iron, Citrix App Center, Meraki Routers, SQL Server, Kronos, and Mobility VPN, among others.• Consistently delivered prompt and reliable support, ensuring that members and providers were able to use the software and applications effectively, without any downtime or disruptions to their operations.