Dhanuka Jayasinghe Email & Phone Number

Yamato, Kanagawa, Jp

Sri Lanka

HP Authorized Service CenterInstalling, configuring and replacing parts as required for consumer or commercial laptops and Workstations; • Talking staff/clients and overseas HP technical support teams with through a series of actions, either face to face or over the telephone to help set up systems or resolve issues’ • Providing support, including procedural documentation and relevant reports; • Working continuously on a task until completion • Prioritizing and managing many open cases at one time; • Rapidly establishing a good working relationship with customers and other professionals, • Testing and evaluating new technology;

Sri Lanka

HP Authorized Service Center• Installing and configuring computer hardware operating systems and applications; • Monitoring and maintaining computer systems and networks; • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues’ • Troubleshooting system and network problems and diagnosing and solving hardware / software faults; • Replacing parts as required; • Providing support, including procedural documentation and relevant reports; • Following diagrams and written instructions to repair a fault or set up system; • Supporting the roll-out of new applications; • Setting up new users’ accounts and profiles and dealing with password issues; • Reporting within agreed time limits to call-outs; • Working continuously on a task until completion (or referral to third parties, if appropriate) • Prioritizing and managing many open cases at one time; • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; • Testing and evaluating new technology; • Conducting electrical safety checks on computer equipment.

Western Province, Sri Lanka

Maintenance of Desktop Computers, Laptops andprinters, Maintenance of user network,Rectification of network faults, Configuring ADSLrouters and rectifying dial up internet and email setup problems.

Dubai, United Arab Emirates

New installations of elife (TV, Internet and Telephone) packages, Rectification of customer complaints and providing fiber optic cables (ISP).

Western Province, Sri Lanka

Responsibilities were, Rectification of customer complaints, Maintenance of computers, Laptops and Printers (HP, LEXMARK and EPSON), Maintenance of user networks, Reification of network faults, Configuring ADSL routers and Dial Up modems, Rectifying Dial up internet and email set up problems.