Dhanush Kumar N
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Dhanush Kumar N Email & Phone Number

Team Lead - Technical Support at DHL GLOBAL FREIGHT FORWARDING at DHL Global Forwarding Freight Shared Services (India) LLP
Location: Chennai, Tamil Nadu, India 3 work roles 1 school
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Current company
DHL Global Forwarding Freight Shared Services (India) LLP
Role
Team Lead - Technical Support at DHL GLOBAL FREIGHT FORWARDING
Location
Chennai, Tamil Nadu, India

Who is Dhanush Kumar N? Overview

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Quick answer

Dhanush Kumar N is listed as Team Lead - Technical Support at DHL GLOBAL FREIGHT FORWARDING at DHL Global Forwarding Freight Shared Services (India) LLP, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Dhanush Kumar N.

Dhanush Kumar N previously worked as Team Leader – Technical Support at Dhl Global Forwarding Freight Shared Services (India) Llp and Technical Support Engineer at Dhl Global Forwarding Freight Shared Services (India) Llp. Dhanush Kumar N holds B.Sc, Computer Science from Alpha Arts And Science College (Madras University).

Profile bio

About Dhanush Kumar N

Team Leader – Technical Support with extensive experience managing support teams, improving processes, and resolving complex issues. Proficient in IT inductions, report preparation, performance monitoring, vendor management, and asset management. Provided technical support via phone, email, and chat. Resolved and assigned tickets in the ServiceNow Portal. Documented support interactions and solutions. Assisted in creating knowledge base articles. Coordinated with IT vendors for hardware and network issues. Troubleshot Windows client operating systems and Microsoft Outlook. Applied OS updates and managed Citrix and VPN configurations. Coordinated with teams and managed hardware/software assets. Configured network printers and prepared monthly MIS reports. Skilled in Windows, ServiceNow, TeamViewer, Bomgar, and MS Office tools.

Current workplace

Dhanush Kumar N's current company

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DHL Global Forwarding Freight Shared Services (India) LLP
Dhl Global Forwarding Freight Shared Services (India) Llp
Team Lead - Technical Support at DHL GLOBAL FREIGHT FORWARDING
3 roles

Dhanush Kumar N work experience

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Team Leader – Technical Support

Current
Dhl Global Forwarding Freight Shared Services (India) Llp

Chennai, Tamil Nadu, India

Lead and manage a team of 7 technical support specialists, ensuring timely and effective resolution of customer issues.Develop and implement support processes and procedures to improve efficiency and service quality.Monitor and analyze team performance metrics, providing regular reports to senior management.Act as an escalation point for complex technical.

Feb 2024 - Present

Technical Support Engineer

Dhl Global Forwarding Freight Shared Services (India) Llp

Delivered technical support to customers via phone, email, and chat, resolving various technical issues.Resolving and assigning the tickets in the ServiceNow Portal.Documented all support interactions and solutions in the ticketing system.Assisted in the creation of knowledge base articles and support documentation.Participated in team meetings and.

May 2022 - Jan 2024
1 education record

Dhanush Kumar N education

  • Alpha Arts And Science College (Madras University)
    Alpha Arts And Science College (Madras University)
    Computer Science
FAQ

Frequently asked questions about Dhanush Kumar N

Quick answers generated from the profile data available on this page.

What company does Dhanush Kumar N work for?

Dhanush Kumar N works for DHL Global Forwarding Freight Shared Services (India) LLP.

What is Dhanush Kumar N's role at DHL Global Forwarding Freight Shared Services (India) LLP?

Dhanush Kumar N is listed as Team Lead - Technical Support at DHL GLOBAL FREIGHT FORWARDING at DHL Global Forwarding Freight Shared Services (India) LLP.

Where is Dhanush Kumar N based?

Dhanush Kumar N is based in Chennai, Tamil Nadu, India while working with DHL Global Forwarding Freight Shared Services (India) LLP.

What companies has Dhanush Kumar N worked for?

Dhanush Kumar N has worked for Dhl Global Forwarding Freight Shared Services (India) Llp and Conneqt Business Solutions.

How can I contact Dhanush Kumar N?

You can use AeroLeads to view verified contact signals for Dhanush Kumar N at DHL Global Forwarding Freight Shared Services (India) LLP, including work email, phone, and LinkedIn data when available.

What schools did Dhanush Kumar N attend?

Dhanush Kumar N holds B.Sc, Computer Science from Alpha Arts And Science College (Madras University).

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