Dhanushi Jayatileka Email & Phone Number

Sydney, New South Wales, Australia

Under the PACE Model, I belong to the In-Life Squad under the Term Loans Crew. Scoping and planning initiatives from project discovery to the successful delivery of the projects in to the BAU environment are all encompassed within my role. I particularly enjoy the rigour and structure provided in fortnightly sprint planning and sprint execution. I am a Risk in Change expert with a sound understanding of Data identification and mapping along with being an expert at creating risk controls in the processes I improve. Exceptional stakeholder influencing and management alongside coaching and mentoring junior members are some of the key motivational areas of this role.

Sydney, New South Wales, Australia

I engage with the wider cross functional teams on delivering the Business Lending Simplification/Commercial Lending vision for CBA through executing specific programs of work and projects, under the Agile/Scrum/ methodologies, that impact all business segments (Small Business, Commercial Lending Business, Regional & Agri Business, Institutional Banking Business and Private Bank). Identifying issues/risks while executing work stream deliverables and/project deliverables in a timely manner is at the core of my current role and talks to elements of Product Governance. Possessing a Growth Mindset focused on continuous improvement is a pivotal aspect at this organization. Displaying horizontal as well as vertical leadership qualities that encourage a strong performance driven culture and fostering productive working relationships are all central themes at CBA.

Sydney, New South Wales, Australia

I was accountable for the end to end profitability and customer experience of providing Direct Entry Services for the customers of the Westpac Group. Encompassed in my portfolio was the responsibility for providing this payment method for all of the Business Segments across the entire Westpac Group. I product managed both payables (Direct Credits) and receivables (Direct Debits) parts of the group. Further, I was heavily involved with the remediation work streams of the Business inclusive of Product Governance, Transformation and Product simplification, Product Redefinition and Product Training projects that adhered to Legal, Risk and Compliance Industry Regulatory and Internal Bank frameworks. This included the end to end Product Risk mapping and the provision of mitigant recommendations inclusive of requirements sizing for some of the solutions and the creation of the Product future road map.

Sydney, Australia

The numerous Hard and Soft transferrable skills I have gathered over the years along with my solid banking and business acumen found a role that benefited from them while gaining efficiencies in the processes that underpin the delivery of these banking solutions to clients.The frontline client service experience has been very influential in making client centric contributions to the projects that I have been working on in this role which has a retention focus. Further I was also involved in remediation work with a strong Risk and Compliance focus in the responsible lending and BCoP work streams.

The Hills District

Moving to ANZ was a fantastic step in my career. This role brought together my strengths in analysis, strategy knowledge of business banking with my empathic side. I find it very easy to relate to my clients, as I lead my professional life with the same care and compassion that I do in my personal life.I empower clients with both personal and business banking needs, catering to them at every step of their financial journey. My passion and commitment means I only ever find solutions, so clients feel at ease with what can sometimes be a daunting task, and feel completely supported. I believe in building relationships for life and I consider it an honour and a privilege to be given the opportunity to be involved in the key stages of a client’s life.

Sydney, Australia

This role allowed me to utilise my extensive previous knowledge of the Westpac Commercial banking workflow to start making adjustments and improvements to internal processes. It was perfect for me, as I was totally focused on strategically enhancing the customer journey, making it faster and more integrated. This work was engaging, as it was really about making customers’ lives easier… At the end of the day, where would we be without our customers?! I also worked tirelessly to establish, amend and phase out products and services as requested by clients, and worked closely with business partners to ensure clients’ needs were catered for. These best practice methods that I developed were shared with the wider customer solutions team. We also introduced new templates for on-boarding clients, again saving time and ensuring a seamless experience for customers. Adhering to the banks stringent AML/CTF/ KYC and compliance policies and procedures was a corner stone of any changes made.

Sydney, Australia

My tenure continued at Westpac, where I moved upwards into the global transactions project management team. Preforming customer On-boarding activities as per AML / KYC / CTF legislation and internal policies was a key element of this role. Here I worked closely with clients, executing projects using tools and methodologies unique to Project Management in order to provide the best customer banking experience in the Institutional banking space. We were nimble in our approach, improving processes where possible (as per the lean customer centred design methodology- Lean CCD).

Frenchs Forest

As a Relationship Banker (aka Customer Manager/ Assistant Relationship Manager) at Westpac Commercial banking I was instrumental in managing the relationship with a portfolio of high touch clients. It involved working personally with each and every one of them to manage their financial services. I worked fastidiously to provide clients carefully tailored solutions, analysing their eligibility for credit, and structuring deals that put them in control. As always, I worked in adherence to AML/CTF/KYC, periodically reviewing risk as per bank credit and compliance policies. In addition to managing the ongoing servicing aspect of this portfolio, I proactively identified new business opportunities by being actively engaged with them to provide the full spectrum of products and services including transnational/cash flow, business and consumer lending, and deposit solutions while proactively identifying referral opportunities for Banking Specialists such as; the Cash Flow Solutions Group, Financial Markets, Structured Deposits, Wealth Management, Invoice Finance and Equipment Finance.

Northern Suburbs

From London to Dubai to Bahrain to Australia, my pursuit to utilise my interpersonal skills and analytical brain led me to Westpac. While I broke in to my Financial Services Career as a Teller and then a Personal Banker, I was soon on a Graduate programme that appointed me to several different departments over a 1-year period within the bank. I performed duties as an assistant branch manager, Home lender, a business banker and worked on a project for sustainability for Westpac Pacific Banking and ended my rotation as a branch manager. During this time, I acquired leadership skills, and mastered the extensive administration requirements to manage teams, stay complaint and consult with customers on suitable financial options across all pillars of the Westpac brand. These were the defining years of my banking career.

Bahrain

As I navigated my way through the blue waters at Maersk, I was fortunate enough to work on the external communications and marketing plans of the Port of Bahrain under APM Terminals. Our focus here was to consistently formulate communication tools that used engaging language and a persuasive tone, when engaging with the shipping lines to influence a new middle eastern shipping route that would see the new port of Bahrain as a transhipment point. I was the first point of contact for media and government representatives and managed budgets and timelines for marketing campaigns. This gave me invaluable experience in managing stakeholders, influencing decisions and opinions, and ultimately crafting all communication to ensure succinct and clear messages. I was also in charge of the Marketing Department’s budget and looked after the day to day marketing activities and campaigns while planned and project managed Corporate events and programs.

United Arab Emirates - Dubai

After working and studying in London for many years I was delighted at the opportunity to move to Dubai and cut my teeth at Maersk, a such a huge and multi-faceted company. In this role I was able to put strategies in place - informed by research, analysis and evaluation – to achieve and exceed sales targets and increase customer retention and satisfaction. This experience taught me the tenants of developing sales strategies for the acquisition of new business development as I looked after the business development strategies for three different sales teams that offered different market propositions.

London, United Kingdom

I was thrown straight in the deep end, starting out at Pacific/Textured Jersey, working with some of the biggest retail clients in Europe. I collaborated with factories, agents, creative design, customer management and marketing to ensure fit, quality and timely development of fabrics with respect to future fashion design projections. This suited my skills as a fast-paced and determined team player. We worked in a variety of ways; from on-site visual merchandising to relationship management and supplier communication. My part time work experiences at Selfridges & Co and Zara at Oxford street as a visual merchandiser and personal stylist really contributed in making this role a success.

Commercial Loans To Business, Credit Analysis

Diploma In Financial Planning, Financial Services Fsra Tier 2

Certificate 3 In Financial Services

Master Of Science - International Business, International Finance

Bachelor'S Degree, Business Administration

Activities and Societies: Asian Club, Ballroom Dancing Club