Dhanushka Kumarasiri Email and Phone Number

Manage All IT Processes.

Windows Server 2016 / 2019 / 2022 Installation & Configuration (Active Directory, DNS, DHCP, DFS, WSUS, GPO, FILE SERVER).Supplying Technical Support On-Site or Via Remote Access Systems.Hyper-V Virtualization Configuration and Management.Managing and configuring the Network environment. (CISCO)Network Attached Storage (NAS) Device Configuration and Management.Working with Failover Cluster Environment with SAN Management.All System Backups Task Configuration, Maintenance & Management (Acronis Software).Administrate and Monitor Internet Firewall and VPN (FortiGate, Checkpoint).Administrate Internet Security (Checkpoint, Sophos, Kaspersky). Administrate O365 and other applications.Manage GDP training requirements of the IT department as a Training coordinator.Administrate, Manage, and Configuration Door Access, CCTV, PABX systems.Administrate, Manage LIMS, EDMS, QMS, BMS Systems.Manage and update the organization’s IT asset management system.Administrate, Manage, Support, and Issues Troubleshoot in all Instrument Systems (HPLC, SCCS, UV, OPC, DAAS, FTIR, TOC)Working with SAP BI System.IT staff managing & levels 1& 2 On-site Troubleshooting for Users.Provide support, including procedural documentation and relevant reports. (Management reports, SOP, Risk Assessment, Incident reports)Record Technical Issues and Solutions in Logs.Following Up on All IT Documents and License Renewals.Rapidly Establish a Good Working Relationship with External Customers and Other Professionals.

Windows Server 2016 / 2019 / 2022 Installation & Configuration (Active Directory, DNS, DHCP, DFS, WSUS, GPO, FILE SERVER).Supplying Technical Support On-Site or Via Remote Access Systems.Hyper-V Virtualization Configuration and Management.Managing and configuring the Network environment. (CISCO)Network Attached Storage (NAS) Device Configuration and Management.Working with Failover Cluster Environment with SAN Management.All System Backups Task Configuration, Maintenance & Management (Acronis Software).Administrate and Monitor Internet Firewall and VPN (FortiGate, Checkpoint).Administrate Internet Security (Checkpoint, Sophos, Kaspersky). Administrate O365 and other applications.Manage GDP training requirements of the IT department as a Training coordinator.Administrate, Manage, and Configuration Door Access, CCTV, PABX systems.Administrate, Manage LIMS, EDMS, QMS, BMS Systems.Manage and update the organization’s IT asset management system.Administrate, Manage, Support, and Issues Troubleshoot in all Instrument Systems (HPLC, SCCS, UV, OPC, DAAS, FTIR, TOC)Working with SAP BI System.IT staff managing & levels 1& 2 On-site Troubleshooting for Users.Provide support, including procedural documentation and relevant reports. (Management reports, SOP, Risk Assessment, Incident reports)Record Technical Issues and Solutions in Logs.Following Up on All IT Documents and License Renewals.Rapidly Establish a Good Working Relationship with External Customers and Other Professionals.

Windows Server 2008 R2 Installation and Configuration (Active Directory, DNS, DHCP, WDS, IIS, GPO).Address User Tickets Regarding Hardware, Software, and Networking.Providing Technical Support On-Site or Via Remote Access Systems.Database Management in MS SQL 2005 & 2008 R2. Installation and Configuration in Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10.Installation and Configuration MS Office 2007 /2010 /2013 Open Office.Installation and Configuration of Outlook & Thunderbird Mail.Installation and Configuration of POS System & POS Software(Inventory System).Installation and Configuration Network Cabling & Configuring Routers& WIFI APs.Manage, Support, and Issues Troubleshoot in all Printers.Installing, Supporting, and Troubleshooting Hardware and Computer Peripherals.Manage, Support, and Issues Troubleshoot in all Printers.Installation and Configuration of CCTV.• Computer Hardware Maintenance.