• Craft and implement innovative project delivery strategies that align with business goals, driving growth and success across all initiatives.• Lead, inspire, and develop high-performing teams, ensuring they have the tools and guidance to excel. Promote a culture of continuous improvement and collaboration to tackle challenges effectively.• Manage the end-to-end project lifecycle, ensuring seamless execution using methodologies like Agile, Scrum, or Waterfall. Keep timelines, scope, and deliverables on track to achieve top-notch results.• Serve as the central point of contact for clients, stakeholders, and internal teams, ensuring clear communication and strong collaboration. Proactively address challenges, turning issues into opportunities for growth.• Identify risks early and implement robust mitigation strategies. Lead change management efforts to ensure scope, timelines, and resource adjustments are handled smoothly and communicated effectively.• Maintain strict quality control, ensuring all deliverables meet the highest standards, are on time, and stay within budget. Enforce best practices to ensure consistency and excellence across all projects.• Oversee financial aspects of projects by managing budgets, optimizing resource allocation, and tracking expenditures. Provide leadership with insights on financial performance, ensuring all projects remain financially sound.• Drive continuous improvement by analyzing performance data and identifying ways to enhance efficiency. Adopt new tools and methodologies to streamline project execution.• Foster strong client relationships by delivering exceptional results that meet or exceed expectations. Act as a trusted advisor, ensuring client needs are met throughout the project lifecycle.• Deliver clear, data-driven insights through comprehensive reporting. Track KPIs, provide regular updates, and ensure transparency, empowering informed decision-making for all stakeholders.

• Managed programs/projects from initiation to closure by achieving the set budget, scope, andschedule targets while ensuring high-quality deliverables and customer satisfaction.• Achieved project success by leading cross-functional project teams members in US,Canada, Colombia, Sri Lanka and India.• Managed high-profile clients including Microsoft, Signature Aviation, Accor Hotels, and others.• Developed strong relationships with key client stakeholders and internal teams, resulting in high client satisfaction levels.• Introduced interactive project dashboards in Azure DevOps, providing clients with real-time access to project updates, further enhancing satisfaction while enhancing the management efficiency and project tracking.• Spearheaded successful cloud migration initiatives, transitioning on-premises solutions to cloud-based platforms, enhancing scalability, performance, and operational efficiency.• Acted as a trusted advisor to clients, providing strategic insights and recommendations for business growth and operational efficiency.• Contributed to achieving revenue/profit targets through cross-selling and upselling to existing customers and supporting pre-sales activities.• Provided regular updates and strategic insights to the SBU Delivery Head in the US to drive business growth and operational efficiency.• Recognized for building strong relationships with team members, earning their trust, and creating an atmosphere of mutual respect and collaboration.• Strategic resource allocation, optimizing resource utilization and minimizing waste to align with company goals and achieved 95% employee productivity.• Proactively developed and implemented project management best practices, driving continuous improvement and efficiency.• Conducted comprehensive project assessments and post-mortems, identifying lessons learned and implementing process improvements for enhanced project outcomes.

• Played dynamic roles as a Program Manager, Project Manager, and Scrum Master across assignments in the BFS, Healthcare, and GTO segments, ensuring project objectives were achieved while maintaining exceptional client satisfaction levels.• Reported directly to the Senior Project Director and successfully managed key clients, including HSBC-UK, Scotiabank, Healthfirst, Random House Group, Alliance Finance, and others.• Governed and coordinated project teams of up to 35+ professionals located across multiple regions, ranging from Software Architects to Technical Leads, QA Leads, and Product Owners/BAs.• Maintained healthy project and account margins, driving over 40% profitability while delivering exceptional results.• Successfully minimized team attrition, keeping it below 5% by fostering a positive and engaging team environment.• Organized and conducted delivery reviews, actively participating in business review meetings to ensure alignment with project goals.• Expertly managed project dependencies and issues, consistently unblocking impediments for team members.• Proactively managed project risks, implementing risk management and mitigation strategies, tracking and monitoring risks, and recommending pre-emptive actions.• Collaborated with Product Owners to create user stories and validate technical feasibility.• Achieved required process standards (CMMi) and maintained stakeholder expectations through accurate reporting and effective tool usage.

• Headed the Project Delivery Team 1 and played a key role in setting up operations in India, contributing to the successful establishment of the company's presence in the country.• Managed and cultivated strong relationships with diverse clients, including WorldFish, Bioversity, CIMMYT Inc, Unilever Sri Lanka, Loadstar, Sri Lanka Ports Authority, Hilton Colombo, British Council, Sri Lankan(Airline) Catering, Ceylon Tobacco Company, St. Anthony’s Group, Lakehouse, Amana Bank, People’s Leasing, and others.• Managed a diverse local and international client base, ensuring client satisfaction through proactive communication and timely resolution of grievances.• Developed and presented the annual plan to senior management, outlining strategic objectives and key initiatives.• Prepared and delivered comprehensive quarterly reports, highlighting team achievements and progress to senior management.• Successfully met financial targets set for the team, ensuring profitability and financial stability.• Played a vital role in achieving CMMi Level 3 certification for the company as part of the esteemed CMMi process team.• Monitored project progress and adherence to processes, ensuring compliance with ISO and CMMi certified standards.• Provided coaching, mentorship, and motivation to team members, fostering professional growth and high performance.• Consistently performed at a level that exceeded management's expectations, demonstrating a strong sense of responsibility and ownership.• Thrived in a collaborative team environment, effectively contributing to team success while fostering positive relationships with colleagues.• Commended for unwavering commitment, strong work ethic, and exceptional dedication in consistently delivering high-quality results.

Played leading role in setting up hSenid operation in India. Started and managed the project delivery unit in India. Built and managed the Software Quality Assurance division in India. Managed the administration functions of hSenid India.

Played a key role in the team and reported to TechLead. Involved in Crew Resources Management System, Insurance Brokering Management System and Sri Lanka Family Rehabilitation Center web site development projects during my stay at Intellicept.• Analyzed business processes• Identified user requirements, • Designed databases and systems• Developed, tested and installed the software systems.

Reported to Senior Developer. Involved in developing International Dancing Scrutinizing System, Revenue Management System, Freight Forwarding System, Inventory Control System and Payroll System during my stay at BLASZE Systems.• Analyzed business processes• Identified user requirements, • Designed databases and systems• Developed, tested and installed the software systems.