• Provided technical assistance to clients and employees via chat/email/inbound/outbound calls.• Provided 1Courier Application training and responded knowledgeably to customer’s inquiries. Analyzed issues and trends to suggest appropriate solutions.• Created and Routed reported Issues using Jira Ticketing tool.• Coordinated requests and other activities with Sales/Marketing, HR, Dispatchers and IT departments. • Analyzed, diagnosed and resolved potential issues with 1Courier web application and mobile applications.

• Provided exceptional customer service through all channels of communication including but not limited to responding to and resolving customer inquiries via email, live chat (CRISP), telephone. • Understood and met the needs of customers by providing them with advice on appropriate services, and/or identify sales opportunities and refer customers to appropriate team members.• Processed financial transactions, including verifying, validating, updating invoices.• Investigated and processed customers’ claims and adjustments.• Assisted with drivers scheduling follow up and updated them on a weekly basis.• Sent out invoices and followed up on unpaid invoices. Maintain records by reviewing invoices, debits, and credits.