Dhanush Kumar is a University of Toronto Scarborough.
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Technical Support Analyst1Courier Inc May 2021 - Aug 2022Toronto, Ontario, Canada• Provided technical assistance to clients and employees via chat/email/inbound/outbound calls.• Provided 1Courier Application training and responded knowledgeably to customer’s inquiries. Analyzed issues and trends to suggest appropriate solutions.• Created and Routed reported Issues using Jira Ticketing tool.• Coordinated requests and other activities with Sales/Marketing, HR, Dispatchers and IT departments. • Analyzed, diagnosed and resolved potential issues with 1Courier web application and mobile applications. -
Customer Service Coordinator1Courier Inc May 2020 - Apr 2021Greater Toronto Area, Canada• Provided exceptional customer service through all channels of communication including but not limited to responding to and resolving customer inquiries via email, live chat (CRISP), telephone. • Understood and met the needs of customers by providing them with advice on appropriate services, and/or identify sales opportunities and refer customers to appropriate team members.• Processed financial transactions, including verifying, validating, updating invoices.• Investigated and processed customers’ claims and adjustments.• Assisted with drivers scheduling follow up and updated them on a weekly basis.• Sent out invoices and followed up on unpaid invoices. Maintain records by reviewing invoices, debits, and credits.
Dhanush Kumar Education Details
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Social Sciences -
Computer Studies And Businesses
Frequently Asked Questions about Dhanush Kumar
What is Dhanush Kumar's role at the current company?
Dhanush Kumar's current role is University of Toronto Scarborough.
What schools did Dhanush Kumar attend?
Dhanush Kumar attended University Of Toronto Scarborough, Trent University.
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Dhanush Kumar
Project Engineer | Mechanical Engineering Professional | Pursuing Project Management Postgraduate Degree At George Brown CollegeNorth York, On -
Dhanush Kumar
Digital Marketing Strategist | Elevating Online Presence Through Data-Driven StrategiesWaterloo, On -
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