Dhanvanth Kumar Email & Phone Number

Banglore

Generate ideas for process and service improvement planning • Produce daily, weekly and monthly internal reports • Monitors employee performance against work schedules and real-time productivity through application. • schedule adherence and productivity. • Informs Employees and Supervisors about schedule changes. • Changing the Employees Schedule through Call, Mails and Schedule Change Request (SCR). • Clearing tardy Notifications in starting and end of the day • Maintaining Service Level • Updating weekly schedules in the tools • Sending intervals wise occupancy report.

Chennai, Tamil Nadu, India

Work force management is forecasting staff volume needs, scheduling shifts, identifying system outages, administering payroll and benefits, and monitoring performance .

Trichy

• Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.• Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.• Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.• Prepared and maintained reports, dashboards and monthly packages.• Managed real-time inbound call traffic across multiple contact center locations.• Boosted overall productivity, conducting regular performance analysis to identify opportunities for improvement in workforce management processes.

Chennai, Tamil Nadu, India

Completed 2 Automation Testing Projects in Greens TechnologiesGood Knowledge in Selenium Automation ToolsExperience in Agile Methods, JIRA , Cucumber, TestNG

Msc, Computer Science, 83

Activities and Societies: FootballParticipated and won Zonal, District and state level Football tournaments and led the team as a vice.

Bachelor Of Computer Science, Computer Science, 75

Activities and Societies: Photoshop, Corel Draw, Page Maker