- Created a hierarchical (multi-user level) HTML5 Online Help for ITC's cloud-based products compatible across multiple channels (Web, Print, Desktop, and Mobile)- Improved web-help UX- XML editing with MadCap Flare- HTML/CSS edits to improve structure and styling- Contextual help (UX writing)- Website content strategy- Sole responsibility of maintaining the content repository of ITC’s web-based applications- Guide co-workers in documenting technical content whenever required

- Research and create usage procedures, technical notes, website content keeping SEO in mind, product demo presentations, troubleshooting guides, user guides and online help. - Put the content repository updated pertaining to new product features, while meeting high quality standards. - Drive the process of having documents reviewed and approved.- Proactively communicate status and issues to facilitate coordination with a global team.- Coordinate and collaborate with in-house SMEs, developers, testers, designers throughout the document lifecycle process to collect information, meet requirements and assist in product development.- Consistent reviewing and modification of own work and work of other team members whenever necessary.- Meet requirements for speed, deadlines and methodology.- Maintain focus on delivering services in the most efficient and productive way possible keeping the company goals and current available resources in mind.- Creative solutions for unstructured and non-routine data.- Documenting proposals for clients based on RFP requirements.