DESIGN & DELIVERY OF EVENTSConceptualize, plan, and execute events, exhibitions, and activations within assigned regions or business units. Ensure the creative vision and brand objectives are reflected in all aspects of event design and execution. Coordinate with internal stakeholders and external partners to ensure seamless delivery of events.PROJECT MANAGEMENTManage all aspects of event planning and execution, including budgeting, scheduling, and resource allocation. Liaise with Global Brand, Regional CCMB Teams, and internal Business Units to understand and fulfill event requirements. Monitor and track project timelines to ensure events are delivered on time and within budget constraints. Collaborate closely with the Head of Sales, Head of Digital & VP of Operations to align event activities with the overall Marketing Operations plan.RESOURCE MANAGEMENTIdentify and source necessary resources, both internal and external, to support event delivery. Manage vendor relationships and negotiate contracts to optimize value and quality of services.FINANCIAL MANAGEMENTUtilize company resources efficiently, maintaining documented budgets and ensuring adherence to cost guidelines. Monitor expenses throughout the event lifecycle and identify opportunities for cost savings without compromising quality.TEAM MANAGEMENT & DELEGATIONOversee and delegate tasks to internal and external support parties, such as administrative teams and external agencies. Provide guidance and support to team members, ensuring clear communication and accountability for deliverables. Identify potential risks and issues related to event delivery and implement mitigation strategies as needed.

CLIENT RELATIONSHIP MANAGEMENTServe as the primary point of contact for clients, understanding their needs, objectives, and expectations for events. Build and maintain strong relationships with clients through regular communication, meetings, and feedback sessions. Anticipate client needs and proactively offer solutions to enhance their event experience and achieve their goals.PROJECT COORDINATIONCollaborate with internal teams, including event planners, designers, and production staff, to ensure seamless execution of client events. Develop detailed project plans, timelines, and budgets in coordination with clients and internal stakeholders. Monitor project progress and provide regular updates to clients, addressing any concerns or changes promptly.BUDGET MANAGEMENTCreate and manage event budgets in consultation with clients, ensuring alignment with financial goals and constraints. Monitor expenses throughout the event lifecycle, tracking costs and managing budget variances effectively. Negotiate contracts with vendors and suppliers to secure competitive pricing while maintaining quality standards.COMMUNICATION & REPORTINGCommunicate proactively with clients, providing regular updates on project status, milestones, and budget expenditures. Prepare post-event reports and evaluations, summarizing key metrics, attendee feedback, and areas for improvement. Gather client testimonials and feedback to showcase the success of events and identify opportunities for future enhancements.

3 Global Services is a part of the global Hutchison Whampoa Group offering 3rd generation technology services. My role was to update customers with the latest products and facilities with 3G, handling inbound calls from Ireland customers for solving their broadband queries.

One of the most renowned business process outsourcing companies in India. It has been playing a significant role in the process transformation and management sections of one of the leading IT firms of the world, IBM since 2004. My job comprised of Handling inbound calls from UK customers for their Broadband Queries.