I am thrilled to announce that I have joined the Ministry of Attorney General in a division of Office of the Public Guardian and Trustee (OPGT) as a CLIENT SUPPORT ADMINISTRATOR. In this role, I will harness my skills to positively impact clients and their families by providing comprehensive support and financial analysis.My responsibilities include responding to inquiries from clients, caregivers, healthcare professionals, legal and financial institutions, facilitating clear and effective communication. I will expertly manage online recurring entries to ensure accurate payments and allowances from government benefit programs, including the Canada Pension Plan, Quebec Pension Plan, Old Age Security, Health Insurance, and Unemployment Insurance.With strong arithmetic skills, I am dedicated to reviewing clients' financial situations, preparing cash disbursements for expenses, and reconciling invoices effectively. My bilingual proficiency in English and advanced French enables me to connect with a diverse clientele, ensuring that their concerns are addressed with empathy and understanding.I am proficient in various software applications, including word processing, spreadsheets, and database systems, which enhances my efficiency in managing administrative tasks such as handling correspondence and maintaining office equipment.My problem-solving and organizational skills allow me to navigate the complexities of working with vulnerable client groups, applying the right processes and procedures when preparing documents and responding to inquiries. I demonstrate initiative and take pride in my ability to work independently while fostering a collaborative environment with my colleagues.I am passionate about enhancing client experiences and ensuring financial accuracy, and I look forward to building strong relationships within my new role at public service sector.I am also a Customer Relations Specialist at HGS - Hinduja Global Solutions, where I handle complex and challenging customer cases beyond standard procedures. With a Postgraduate Degree in Business Administration, Management and Operations from St. Clair College, I have the skills and knowledge to record and submit reimbursement requests, troubleshoot technical issues, and log call information and solutions into an internal database, ensuring validity, compliance, and accuracy.