Dhara Lotwala Email & Phone Number

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

• Create plans and schedules for conducting audits of the Quality Management System (ISO 9001) to ensure efficient implementation. • Continuously review and refine auditing procedures. • Carry out quality audits to assess both compliance and effectiveness. • Evaluate processes to verify adherence to quality standards. • Identify areas where organizational requirements are fulfilled and areas for improvement. • Produce thorough internal audit reports for the QMS (ISO 9001)… Show more • Create plans and schedules for conducting audits of the Quality Management System (ISO 9001) to ensure efficient implementation. • Continuously review and refine auditing procedures. • Carry out quality audits to assess both compliance and effectiveness. • Evaluate processes to verify adherence to quality standards. • Identify areas where organizational requirements are fulfilled and areas for improvement. • Produce thorough internal audit reports for the QMS (ISO 9001) and present findings to top management when necessary. • Administer semi-annual Customer Satisfaction (CSAT) Surveys, analyze the results, and communicate insights to top management and board members.• Conduct monthly investigations into Ramp-down and Lost Business Accounts, and share analyses with the senior leadership team.• Commence and assess Customer Satisfaction (CSAT) surveys with clients to gather feedback on their experience during the transition process. • Implement a Standard Governance Framework across all new processes.• Perform audits to assess the creation and upkeep of all documentation in alignment with the Standard Governance Framework. Show less

Ahmedabad, Gujarat, India

• Monitoring customer satisfaction levels and identifying areas where improvements can be made• Analyzing customer service performance by conducting surveys.• Interpreting data to determine trends or patterns in customer behaviour.• Suggesting changes in call handling procedures to improve customer satisfaction levels.• Identifying opportunities to improve internal processes using new technologies.• Training new employees on policies, procedures, and projects.

Ahmedabad, Gujarat, India

Proactively sourced and recruited doctors, nurses, and healthcare professionals for NHS UK, ensuring the recruitment of highly skilled and qualified individuals for critical healthcare roles.• Ensured candidates' profiles and skillsets were fully compliant with NHS protocols, meticulously verifying credentials and qualifications to maintain high standards and regulatory adherence.• Utilized various job portals and social networking sites to identify and attract a diverse pool of… Show more Proactively sourced and recruited doctors, nurses, and healthcare professionals for NHS UK, ensuring the recruitment of highly skilled and qualified individuals for critical healthcare roles.• Ensured candidates' profiles and skillsets were fully compliant with NHS protocols, meticulously verifying credentials and qualifications to maintain high standards and regulatory adherence.• Utilized various job portals and social networking sites to identify and attract a diverse pool of candidates, employing innovative sourcing strategies to reach top talent.• Coordinated and scheduled interviews with Account Managers, effectively managing logistics to streamline the interview process and ensure timely and efficient candidate assessments.• Maintained continuous follow-up with candidates’ post-interview, providing prompt and constructive feedback to both candidates and management, ensuring transparency and communication throughout the recruitment process.• Demonstrated comprehensive understanding of job requirements, meticulously sourcing, screening, qualifying, and submitting candidates based on specific requisitions to ensure a precise alignment between candidate capabilities and job needs.Developed and sustained a robust talent pipeline to meet the ongoing staffing needs of NHS UK, showcasing a proactive approach to recruitment and talent management.• Cultivated and nurtured relationships with candidates, offering support and guidance throughout the recruitment process to ensure a positive and professional candidate experience, enhancing the overall employer brand of NHS UK. Show less