Dharam Kumar Email & Phone Number

Imphal East, Manipur, India

Project Management - Ensuring that all programming needs are always available and accounted for.Data Processing and Analysis - Ensuring that all data pieces for the operations team are reviewed, analysed, and that reports are available for use by the Operations Team. Data sets include, but not limited to: school health metrics such as device status and functionality, staff attendance, facility observations. Availability of academic metrics on lesson completion, lesson availability, special academic survey outputs, score entry completion, Customer Relationship Management data such as outstanding issues, issue resolution performance, department and individual staff CRM performance, all supply chain data such as inventory on hand, movement of inventory, procurement etc.Systems/Process analysis - Ensuring that all systems and processes are continuously reviewed, that data from each system or process is used to see patterns, and identify scope for improvement, ensuring that the insights gained are then used to work with the Director, Operations to make improvements.Compliance - Ensuring strong compliance to all existing systems and processes across the work of the Operations team.

Kolkata, West Bengal, India

Program Management-Projects supervision, stakeholder management, field intelligence & strategic planning across 8 assemblies in Murshidabad district.-Intense Data analysis of past election results , current campaigns to implement strategies for strengthening political party on ground.-End to end `planning of Projects implementation, route planning of cavalcade, liaising with external stakeholders and party representatives for brand management and campaign execution.-Recruitment , training and supervision of ground level teams of 20 subordinates for surveys , campaign execution and BTL marketing activities.-Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects.-Track planned metrics to detect & remove any defects.And demonstrate discretion in coordination of project scoping and selection to align with business objectives.

Business Growth - Developed and built business from startup to generate Rs 1.25 crores revenue annually - Established strong 350 account customer base of Institutional market - Managed relationship with vendors to ensure smooth operations and achieve supply targets Sales Increases- Increased sales month over month (25% growth each month for first 6 month )- Leveraged reference able accounts to build credibility and introducing new sales tools marketing collateral - Strategized projects to increase regions performance and innovated the process flow New Market Development- Opened the market ahead of the competition, persuasively overcoming customers’ concern- Derived city business growth and revenue targets through customer activationCustomer Loyalty & Referrals - Produced 50% of all new business in 2018 through referrals- Fostered excellent relationships and referrals by providing good service & building trust Staff Supervision - Hired, trained, and supervised marketing personals , ground staffs and supervisor - Provided guidance in use of tools, on-job SOP, customer interactions and effective lead conversion

Bhubaneswar

New Business development- Developed and built safe water project cost from startup to serve clean water in rural area - Projects included market research, identifying market, designing ,water machine installation support layout design, creating rural water entrepreneur, designing market tools support.Sales development- Sustained and grew relationships with distributor which translate to a growth in revenue - Managed the sales administration function, operational performance reporting, administered daily operation to ensure policies were adhered to and understood by sales and marketing staff.Efficiency improvement- Established streamlined systems and processes to maximize efficiency and productivity- Achieved operation break-even cost in first 5 month of project start.Reporting to Directors- Strategic overview and reporting on all finance initiatives to the Executive Directors- Preparation of project proposal documents for CSR – fund based , non fund based.

Bangalore

 Retail Marketing- Identified the seasons, festivals and work on a pipeline of religious products for the same. - Visited offline stores and religious sites to understand customer behavior and buying patterns. - Listed out potential suppliers and contact them to register and board products on Flipkart. - Discovered missing religious products and suggested to introduce new verticals for visibility.- Identified the gap with competition with regards of price, type of products and brands.

Bangalore

 Retail Operation- Actively involved in creation and amendment of contracts and purchase orders- Handled strategic distribution of contracts after analyzing suppliers performance- Improved existing decision matrix to make efficient use of established resources- Responsible for controlling orders and storage space through Inventory Management- Involved in creating purchasing plans and decision making on fulfill customer orders- Worked on data management system to support the procurement function Retail Sales Promotion and Marketing  - Optimized flyer contents according to market scenario before submitting to vendors- Tested flyers of retail industry for pricing, images of product, promotion schemes- - Gained insights about content of advertisements of different industries

Bangalore

 Retail deposit and investment Operation - Solely handled reconciliation of investment report by analyzing investment portfolios- - Interacted with wealth managers and AMC to tackle discrepancies on investment - Reported to bank branches and AMC about the daily transaction of mutual fund investment - Responsible for quality check of Investment Service Accounts as per CASA & KYC rules - Communicated to managers on distribution fees charged and redemption of bonds - Process modification by coding macros resulted in manpower time reduction

Sales And Marketing Operations/Marketing And Distribution Teacher Education

Pgdm, Sales And Marketing , Strategy