Dharani Madavamoorthy Email and Phone Number
Accomplished business leader with a successful record of leading diverse digital transformation initiatives to address key business challenges.• Rich, end to end knowledge of technology business gained from over 18 years of global consulting and leadership experiences.• Extensive experience in defining and managing simple to complex multi-platform transformation and change programmes/ projects.• Track record of leading a portfolio of programmes to deliver on key business goals.• Significant end to end experience in Agile, Waterfall and Hybrid methodologies.• Strong leadership skills having successfully led and mentored product, programme and customer experience teams • Strong stakeholder management skills with successful record for partnering with diverse teams to deliver business outcomes.Key skills• Programmes & Projects • Agile Delivery Management
Moorhouse | B Corp Certified
View- Website:
- moorhouseconsulting.com
- Employees:
- 206
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PrincipalMoorhouse | B Corp Certified Feb 2024 - PresentLondon Area, United Kingdom
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Leading ProgrammesIntent Hq | Ft1000 Fastest Growing European Business Mar 2023 - Feb 2024London, England, United KingdomLed an acquisition integration and a market place product launch -
Programme Delivery - LeadEe Feb 2022 - Dec 2022London, England, United Kingdom -
Programme Delivery - LeadMoorhouse Feb 2022 - Dec 2022London, England, United Kingdom
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Head Of Enterprise ProductsTruphone Aug 2020 - Dec 2021London, England, United Kingdom• Lead on product and proposition vision and strategy based on research, customer feedback and market trends.• Manage product backlog with razor sharp focus on priorities backed by business case.• Define and own customer journeys and touchpoints. Manage product performance through KPIs to identify improvement opportunities.• Leverage new technology and innovations (eSIM, APIs etc) to deliver exceptional product experience for customers.• Stakeholder management and leadership to guide the business to achieve best outcomes for customers as well as Truphone. -
Head Of Customer ExperienceTruphone Oct 2018 - Oct 2020London, United Kingdom• Led Product & Operations Director’s agenda to transform service operations across all eight countries to improve customer experience and to achieve operational excellence. • Led a globally spread, multi-disciplinary team to drive operational efficiencies & to deliver excellent customer experience.• Operational leadership on new projects to improve customer experience and to ensure that changes are delivered effectively into the organisation.• Customer insights and data analytics
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Head Of Process, Tools & Analytics (Senior Manager)Truphone Dec 2013 - Sep 2018London, United Kingdom• Led a team of process managers, data analysts and product owners (salesforce and other home grown tools) to drive changes to achieve excellence in operations.• Managed a roadmap of improvement projects covering process, technology and training. Led stakeholder management for signoff and change implementation.
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Service Improvement ManagerTruphone Sep 2012 - Dec 2013London, United Kingdom• Implemented the operating model, defined and documented all associated processes• Defined the measurement framework that would help monitor operations and also identify areas of improvement• Managed and delivered all operations reporting and analytics.
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Senior Manager - Global Leadership CadreTech Mahindra Nov 2011 - Sep 2012• Selected to be part of Global Leadership Cadre (GLC) team, as future leaders of the organisation, to work on high profile client engagements• Analyse clients’ organisation to understand pain points and opportunities for improvements that will deliver significant cost savings or improved experience for their customers• Lead and turnaround critical Process and IT transformation programmes for clients• Leading on discovery engagements to uncover challenges that clients face and propose tailored solutions -
Bpm Solutions LeadTech Mahindra Jun 2011 - Sep 2012
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Customer Experience Product ManagerTech Mahindra Jun 2011 - Sep 2012
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Manager - Global Leadership CadreTech Mahindra Apr 2009 - Oct 2011
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Senior Process ConsultantKt Jan 2012 - Apr 2012 -
Business ConsultantBt Global Services Apr 2009 - May 2011 -
Internship (Consulting Assignment)Transcare Logistics Aug 2008 - Dec 2008 -
Process ConsultantInfosys Technologies Ltd. Sep 2006 - Feb 2008 -
Design EngineerInfosys Technologies Limited Sep 2004 - Aug 2006
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Process ConsultantBt Global Services Sep 2006 - Feb 2008
Dharani Madavamoorthy Education Details
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Finance And Strategy
Frequently Asked Questions about Dharani Madavamoorthy
What company does Dharani Madavamoorthy work for?
Dharani Madavamoorthy works for Moorhouse | B Corp Certified
What is Dharani Madavamoorthy's role at the current company?
Dharani Madavamoorthy's current role is AI | Products | Programmes | Transformation.
What schools did Dharani Madavamoorthy attend?
Dharani Madavamoorthy attended Indian School Of Business, Birla Institute Of Technology And Science, Pilani.
Who are Dharani Madavamoorthy's colleagues?
Dharani Madavamoorthy's colleagues are Simon Fitzgerald, Andreas Kaffa, Marie Masters, Ruxandra-Teodora Badarau, Lola Tasie, Lydia Lavallin, Theo Oxley.
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