Dhara S. Email & Phone Number

Burnaby, Bc, Ca

Burnaby, Bc, Ca

Vancouver, British Columbia, Canada

Customer Experience Enhancement: Focused on elevating the customer experience by implementing personalized service strategies and maintaining a welcoming environment that aligns with brand values.• Sales and KPI Management: Consistently achieved and exceeded sales targets by setting clear goals and providing ongoing support to team members.• Visual Merchandising and Brand Representation: Led visual merchandising efforts, ensuring brand presentation aligned with store standards for optimal customer engagement.• Problem-Solving and Conflict Resolution: Strengthened problem-solving and conflict resolution skills through experience managing complex customer scenarios.• Operational Efficiency: Demonstrated ability to manage team dynamics and maintain smooth store operations, positioning me well for a supervisory role at Michael Kors.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Responsible for coaching and developing the sales team to grow the service business, in collaboration with their sales managers• Retail sales associate responsible for selling products and giving more knowledge about a product.• Constant customer interaction, keeping an eye on customer value to assure renewal growth and reduce attrition risk• Responsible for monitoring the sales floor and identifying customer service issues.

• Promotional and Marketing.• Representing the brand on campus• Maintaining its brand presence among college/university students

Gurugram, Haryana, India

• Provide friendly and efficient service to the worldwide Airbnb community.• Being a first point of contact to handle and resolve users cases.• Respond professionally to inbound phone calls and outbound, including urgent situations.• Compose thoughtful and accurate messages or customize prepared responses to user's emails.• Research information and troubleshoot problems using available resources.• Arbitrate in situations between users.• Monitor and control numerous concurrent tasks in tandem.• Proactively and independently work to meet targets and goals.

• Promotional and Marketing.• Representing the brand on campus• Maintaining its brand presence among college/university students

Noida Area, India

• Provided assistance to customer’s about their bank accounts and on various other financial decisions.• Provided an elevated customer experience to generate loyal clientele.• Investigated and resolved customer concerns and complaints in a timely and empathetic manner.• Maintained friendly and professional client interactions all times.• Interview clients to determine clients' assets, liabilities, cash flow, insurance coverage, tax status, or financial objectives.• Develop financial plans based on analysis of clients' financial status, and discuss financial options with clients.

Bachelor'S Degree, Graphic Design

Associate Of Arts And Sciences - Aas, Graphic Design