Organizing and renewing support contractsAsset managementOrganizing multiple projects, budgets, and ordersAuthenticating invoices/bills

Troubleshoot customer (residential and commercial) computer and network issues over the phone.

Up to the minute monitoring of the Kaseya network monitoring system / Help desk system.Help desk tickets include but are not limited to setup of new users, clearing print spoolers, working with a proprietary payroll program.Day to day monitoring of 36 Windows based servers (Server 2000 and 2003).Creating and disabling user accounts through Microsoft Active Directory.Setup and maintenance of computers and programs both local and remotely.Daily monitoring of the Microsoft Exchange 2003 clustered email servers.Creating and updating IT paperwork. (ie: asset transfer sheets and computer to personnel lists)

Duties include opening up the store and closing it down at night.Setting up the cash drawer and closing it out at night.In charge of sales, inventory, customer relations, and book keeping.Working knowledge of any 12 volt electronics.

Duties include opening up the store and closing it down at night.Setting up the cash drawer and closing it out at night.In charge of sales, inventory, customer relations, and book keeping.Working knowledge of any 12 volt electronics.

Duties include opening up the store and closing it down at night.Setting up the cash drawer and closing it out at night.In charge of sales, inventory, customer relations, and book keeping.Working knowledge of any 12 volt electronics.

Duties included creating custom hard drive images using Norton Ghost for multiple computer systems. (Dell, Gateway, and HP)Pulling working computer systems from the classrooms and reformatting the hard drives and applying the new custom images.Assisting with network troubleshooting.

Assisted customers with any and all gun related questions, from routine maintenance, to what loads to use, to how to safely discharge their firearm.Direct contact to customer base as well as sales.Repaired broken and damaged guns back to factory specs.

Assisted customers and employees with network management software, security software\hardware, 802.1q and proprietary vlan software\hardware related issues.Trained employees the use of Enterasys Networks’ network technologies and software installation.Direct correspondence with sales, field engineers, escalation engineers, overseas support and managerial personnel to resolve customer issues.Attended ISO 9000 meetings to implement and revise procedures.Assisted in creation and revision of Web Based Primus Solutions.

Duties included assembling through-hole and surface-mount components.Inspecting finished printed circuit boards for any and all defects.In-circuit testing and troubleshooting finished goods down to the component level.