Dharini Kotturu Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

Led, monitored, and delivered support while ensuring compliance with related activities to prevent illegal, unethical, or improper conduct. Conducted detailed investigations and resolved priority issues or concerns. Collaborated with internal departments to resolve and research member and provider reconsideration, contracts members/providers, and external agencies to attain information to effectively resolve and respond to the reconsiderations and grievances. • Improved process efficiency by streamlining the identification and resolution of complaints and reducing tasks and issues for the compliance team.• Introduced strategic policies and procedures for the general operations of the Compliance Program.• Supported the establishment of an effective Compliance Program for the organization including promoting Corporate Standards of Conduct and Corporate Code of Ethics.

Atlanta, Georgia, Us

Contributed to the writing and implementation of SOPs for the Quality & Medical team. Collected, evaluated, and monitored data, identified trends and risk related issues, and recommended improvements or mitigation strategies. Liaised between staff and physicians to incorporate process improvement methodologies. • Successfully automated certain repetitive and mundane tasks which resulted in significant time savings.• Improved performance excellence for Root Cause Analysis action plans through strategic oversight of the activities of improvement teams during clinical and operational projects.• Established Evidence Based Medicine findings and studies for quality initiatives across programs.

Marietta, Georgia, Us

Authored SOP’s while ensuring quality compliance in maintained within the Quality and Regulatory umbrella. Evaluated and tracked reports and designed methods to ensure compliance with state and federal regulations and standards. Assessed existing practices for clinical justifications and recommended updates on standardization of practices. Continually track and assessed work for performance improvement. • Conducted investigations and identified a solution for an FDA finding.• Introduced Corrective Action Plans through the investigation of complaints and innovated methods of improvement.

Directed the monitoring and investigation of quality complaints and recommended improvements. Wrote Corrective Action Plans in response to California Department of Public Health and The Joint Commission. Assessed existing practices for clinical justifications and recommended changes on standardization practices. Initiated conversations with physicians and clinical staff regarding standardization. Introduced and maintained policies and procedures in collaboration with the Director of Risk Management. • Achieved compliance with regulations and standards through evaluation of reports and innovation of new methods.• Passed the State Department of Public Health Survey and The Joint Commission Survey.• Implemented product and software from initial stage through to delivery.• Credentialed physicians and personnel with no experience.• Launched a program called "20 Minutes" to help patients with loneliness, helplessness, and boredom.

Virginia Beach, Va, Us

Conducted detailed reviews of documentation and donor records to determine acceptability of tissue pending MD approval for release while maintaining accuracy and completeness using defined protocols. Performed in-house auditing for performance improvement and analyzed data to track and trend for performance improvement. Monitored and investigated quality of care and collaborated with medical directors to determine impacts and next steps. • Strategically audited and prepped donor charts for AATB Survey.

Azusa, California, Us

Inter-departmental liaison for project management including services and customer service for external clients/partners. Tracked and analyzed data for performance improvement and recommended methods of enhancement. Conducted initial thorough reviews and obtained required documentation from agencies such as hospitals. Evaluated and confirmed the validity, accuracy, and completeness of patient case files to determine eligibility for transplant.• Reduced release time for time sensitive osteochondral cases.• Established a process to obtain time sensitive medical records quickly and efficiently.

Utilized AwareDoc software to perform data entry and verification of information entered i.e. different types of diseases, lab values etc. Also assisted with innovating new ideas for research.

Woonsocket, Rhode Island, Us

Helped healthcare providers and patients by providing excellent customer care. Maintained pharmacy inventory by verifying stock to determine inventory level; placed and expedited orders and removed outdated drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Maintained records by recording and filing physicians' orders and prescriptions.

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Applied Science (B.A.Sc.), Exercise Science And Human Physiology