Change Management Consultant
•Coordinate implementation of engineering changes, releases, and drawing notices to determine impact on assigned product and manufacturing areas.•Gather requirements and business use cases from different teams within WDS (i.e. Dev., Business, QA) for continued improvement of the change control platform.•Effectively troubleshoot daily issues while constructing automated methods for reoccurring problems.Coordinate the workload for release engineers, assigned projects to individuals and kept track of queues for better performance.•Document business processes and methodologies using Confluence – Team Collaboration Software, ticketing systems (JIRA), First Choice (Change ticketing system), Version One, spreadsheets (EXCEL), Visio, Git Version Control .•Review documentation submitted by programmers and Business Analysts to support the implementation, on-going maintenance, changes, fixes and projects.•Identify gaps in release management processes and worked with managers to redefine workflows.•Meet service level agreements of time requirements and quality level for application.