Dharm Singh Email & Phone Number

Noida, UP, IN

Delhi, India

• In Wipro, i had worked on Lenovo project, I was responsible for overseeing a team of Testing Engineers.
• I am effectively communicating with client and maintaining a positive relationship. Listening client actively, respond promptly and appropriately, and handle difficult conversations or objections.
• Our primary focus is on testing Lenovo servers ThinkSystemSR950V3/ ThinkSystemSR650V3/ ThinkSystemSR655V3/ for newly released firmware/Drivers and operating systems such as VMware, Rhel, Ubuntu, SUSE, and Windows.
• I have also taken on several additional responsibilities for my team, which include:
• Leading a team of Skilled Test Engineers.
• A key SPOC for client and internal team.

Gurugram, Haryana, India

• Executed installations of storage systems such as 3Par/MSA series in Datacenters.
• Performed firmware and microcode updates in 3Par systems along with service processor enhancements.
• Executed firmware upgrades for EVA 4400/6400, P9500, XP20k, XP 7, and MSA P2000 G3/2040/2050/1040.
• Conducted comprehensive storage management tasks, covering LUN creation, assignment, expansion, and monitoring.
• Managed 3PAR elements like CPGs, Virtual Volumes, and Host Additions, as well as services like AO, DO, Virtual Copy, Priority Optimization, and Remote Copy.
• Possess extensive expertise in installing and configuring the Red Hat Linux operating system on Intel Xeon-based servers.

Gurugram, Haryana, India

• Engaged with HPE Enterprise segment products encompassing storage and servers.
• Executed installations of storage systems such as 3Par/MSA series within data center environments.
• Performed firmware and microcode updates in 3Par systems along with service processor enhancements.
• Executed firmware upgrades for EVA 4400/6400, P9500, XP20k, XP 7, and MSA P2000 G3/2040/2050/1040.
• Oversaw tasks including CPG management, virtual volume handling, and host integration in 3PAR.
• Conducted comprehensive storage management tasks, covering LUN creation, assignment, expansion, and monitoring.

Delhi, Delhi, India

• Served as a Team Lead overseeing a group of 20 engineers in customer-facing field roles.
• Led the team by setting a strong example, offering guidance, and conducting training sessions for team members.
• Interacted with clients to address their inquiries and resolve any issues they had. Managed on-site customer escalations.
• Conducted firmware upgrades on servers, ensuring optimal performance.
• Prepared AMC renewal quotes for established HCL clients, while also creating new AMC opportunities to contribute to business growth.
• Successfully handled the process of filling AMC tenders for clients like State Bank of India, resulting in numerous contract wins for HCL India

Delhi, India

• Served as a Team Lead overseeing a group of 20 engineers in customer-facing field roles.
• Led the team by setting a strong example, offering guidance, and conducting training sessions for team members.
• Interacted with clients to address their inquiries and resolve any issues they had. Managed on-site customer escalations.
• Conducted firmware upgrades on servers, ensuring optimal performance.
• Prepared AMC renewal quotes for established HCL clients, while also creating new AMC opportunities to contribute to business growth.
• Successfully handled the process of filling AMC tenders for clients like State Bank of India, resulting in numerous contract wins for HCL India

Bhopal, Madhya Pradesh, India

Worked as Field and Onsite engineer in customer facing roles.Handling customer escalations on field and had worked under extreme pressure.Providing OS support to the biggest banking sector like state bank of india.

Bhopal, Madhya Pradesh, India

Worked as Field and Onsite engineer in customer facing roles.Providing Desktop support in field for banking sector client of HCL in India.Windos OS instalation in desktop and ServersReplacement of the different parts (FRUs) in the Desktops.