Delivery leader for PLM /PDM tool EDB (Engineering Database) ,Windchill PDMlink ,SIM , Creo, CATIA, Autodesk.Leading DevOps team.Quality lead of Technology and Purchasing solutions.

Playing Quality manager role for 150+ applications which belongs to the R&D and Purchasing department.

Functionally heading Engineering 24/5 diversified application support and monitoring teams like AutoCAD, Revit, Creo, Windchill, VariPDM, Jira, AEM, Confluence, IoT and ECM..etc and align with service owner for deliverables.Presenting monthly service performance review to service and business owners.Technical support on Windchill / VariPDM to L2 support and working with Vendors(Autodesk,PTC, Variantum..etc) to deliver the development items for users.Recruiting support members with staffing partners and prepare the end to end tracker for the staff including KT / individual development plan.Monitoring 20+ support queues and ensuring KPI deliverables and working on the continuous improvement of the service maturity.Internal ISO Certified Auditor and performed 100+ audits.Safety champion of ITEC and performed the overall safety activities(safety training, audit, review).

Technically lead a L2 & PLM Ecosystem support team.Responsible for the time sheet, leave management, hiring, resource planning, Onboarding,training, performance management of the partner employees.Act as an advance support team member in the PDM/MCAD/24/7 Monitoring operation area.Timely performance of the Service operations Quality audit.Responsible to manage the Knowledge base articles in Technology solutions area.Conduct monthly Operation review meeting with the business stakeholders.Constantly updating the Order Engineering runbook of the PLM and IoT monitoring team.Act with sense of urgency with business during job failures in PDM PLM area.Constantly maintain the RACI matrix of the support team.Support Service manager in IT service descriptions, documentation, and proactive communications to relevant IT users in scope.Support Service managers for Problem Management & RCA process in own service in close co-cooperation with the supplier.Support in the guidance of continual development teams.Collaborate closely with Solution Design Owner(s) and Configuration Owner(s)Work in close collaboration with ITO and infra providers.Support the Project Managers on service transition, and building the operational readiness.Creating requirements to reduce manual effort and working with development and testing team.

Worked in ITC for KONE as Client.MultiCAD Support,Service Integration.License managementITSMTeam lead

Worked in Wipro for KONE as Client

Worked in Wipro (Thinkapps C2H) for KONE as Client

Administration of Multi-CAD applicationsCustomer Support engineer - 2012- 2013 in EL Camino Technology IT Technician - 2011 to 2012 in DTSS