Dharma Kotecha Email & Phone Number

London Area, United Kingdom

Sparkill, New York, United States

- Sorted incoming mail and packages, including letters, parcels, and special deliveries, ensuring accurate distribution within the university.- Handled packages safely by verifying recipient information, logging deliveries, and promptly notifying recipients of package arrivals for timely pickup.- Provided exceptional customer service to university staff.

Sparkill, New York, United States

- Wireless Infrastructure Technical Support using an Active Directory, Microsoft Azure and C#.- Implemented new ticketing system, reducing average response time for IT support requests by 30%.- Provided technical support for the university’s wireless infrastructure, managing EnGenius wireless switches and ensuring stable connectivity across campus..

London, England, United Kingdom

- Porsche Center Mayfair (Receptionist)- Lookers Jaguar & Landrover West London (Administrator)- Shepard Robson, Camden (Hospitality)- Initiatives of Change Victoria (Receptionist)- Saul Trustee Company, St Pauls (Data Admin Support)

Maidenhead, England, United Kingdom

• Assisted in global recovery post-cyber-attack by deploying Windows 10 on 10,000 devices and aided in re-imaging through USB drives and BIOS configuration.
• Ensured quality assurance, verified new system deployments and managed laptop distribution with asset tracking and documentation.
• Offered technical support to staff on Windows 10 usage.
• Analysed technical data to understand root causes of security breaches and monitored computer virus reports and regularly updated virus protection systems by deploying VPN for protection.

Northolt, England, United Kingdom

- Operational Management: Managed staff shift breaks, allocated daily tasks, and ensured optimal service levels during shifts.- Financial Oversight: Responsible for cash handling procedures, till reconciliation, and monitoring of stock levels to support pub finances.- Staff Supervision: Led shifts unsupervised and motivated a team of associates, providing.

London, England, United Kingdom

- Provided friendly and efficient service to customers, taking orders, and ensuring a pleasant dining experience.- Delivered high standards of cleanliness, quality, service, maintenance and atmospherePrepared and served food and drinks, maintaining high standards of hygiene and presentation and the correct specification (perfect serve).- Adhered to all.

Harrow, England, United Kingdom

- Staff Supervision: Led and motivated a team of customer assistants to ensure efficient operations and high standards of service.- Operational Management: Coordinated daily tasks, managed shift schedules, and ensured staff coverage during peak hours and special events.- Customer Service Excellence: Maintained high levels of customer satisfaction by.

Harrow, England, United Kingdom

- Customer Service: Ensured high levels of customer satisfaction by providing friendly and efficient service, addressing inquiries, and resolving issues promptly.- Ticket Sales: Assisted customers with ticket purchases and provided information on current films, showtimes, and special screenings.- Concessions Management: Operated the concessions stand.

Bachelor Of Science - Bs, Computer Science, Gpa 3.55 (2:1 Equivalent)

Activities and Societies: - Earned a Silver Service Award - Distinguished Dean's List Recipient 2022, 2023, 2024 - NCAA D2 Women's Soccer.

Bachelor Of Science - Bs, Computer Science, 3.68

Activities and Societies: Athletic Director's Honour Roll NCAA Division 2 Women's Soccer Team