Dharmapada Pradhan Email & Phone Number

India

Tamil Nadu, India

Managing a team of IT Solution Architects who provides technical and business solutions, interact with client and various IT team to translate business requirements into detailed architecture s and design. Build strong relationships with stakeholders at various level and ensure all solutions are implemented within agreed timeline.

Working as an IT Solution Architect and provide technical and business solutions. Interact with clients and stakeholders to understand business requirement and provide high level design solutions for the application team.

E2E Analytics - Representing a team of 8 members, analysing End to End Flow through for FIOS Video, Internet and Digital Voice orders and suggest necessary system enhancement to IT systems for ensuring Flow Through % increase. Team does predictive analysis for various Provisioning and repair issues of customer orders, provide regular input to business and management for taking necessary decision in reducing churn and increasing Net Adds. Work with business client for major IT initiative, track end to end and provide daily and weekly updates to management . Represent senior management on client meetings.SSP Operations - Represent a team of 10 people working on various customer escalation and Fallout Analysis. Understanding Business requirements and prioritize the request based on client’s need. Ability to mentor and help people understand business requirements. Assists project manager in accessing staff skills and workload. Help business leads to identify, define, and clarify the scope / issues in terms of complex business/systems requirements. Ensuring from time to time that the team members are getting proper training about the system involved in the process and fallout management.

Represent a team of 10 people working on various customer escalation and Fallout Analysis. Understanding Business requirements and prioritize the request based on client’s need. Ability to mentor and help people understand business requirements. Assists project manager in accessing staff skills and workload. Help business leads to identify, define, and clarify the scope / issues in terms of complex business/systems requirements. Ensuring from time to time that the team members are getting proper training about the system involved in the process and fallout management

Supporting various customer escalation and Fallout Analysis. Understanding Business requirements and prioritize the request based on client’s need. Ability to mentor and help people understand business requirements. Help business leads to identify, define, and clarify the scope / issues in terms of complex business/systems requirements. Ensuring that the junior team members are getting proper training about the system involved in the process and fallout management

Working in Management Information support team, also as a sales associate for postpaid connections. Prepare various sales metrics and data analysis for executives. Facilitate management decision making by furnishing various metrics of sales data. Handling Customer issues and ensuring customer satisfaction and reduce Churn.

Working in a Technical support team to provide online web based technical support to client DBAs (NIIT North region center). Conducting training sessions for client DBAs. Ensuring regular and timely data replication between client and Head office database. Recovering data at the client locations in the event of a system crash.