• Achievement-driven professional with career success of over 15 years in developing & executing account management strategies to accomplish top & bottom-line profitability • Visionary Professional with skills that reflects year-on-year success in achieving business growth objectives and optimising the entire value chain of business, turning-around the business and directing it towards growth • Area of Expertise: Plywood’s, Laminates, MDF, Hardware and building materials • Experienced in Marketing & Sales, Office Management and Team Leading, Modular Furniture production and Factory Management, Interior & Exterior, Drawing and Designing, Modular furniture installation, Financial Management • End-to-end Customer Lifecycle Management which include On-boarding, Customer Management, Customer Satisfaction, Delight, Retention Advanced efforts in enhancing the CSAT & NPS scores through strategic initiatives and service excellence