 Manage Active Directory, create, modify, and delete user accounts. Implement Group Policy Objects forstandardized configurations. Manage Microsoft 365, including email creation and administration. Ensure the effective utilization ofMicrosoft 365 tools and features. Develop and execute network security strategies. Monitor, respond to security incidents, and manageSophos firewall. Provide end-to-end IT support, troubleshoot issues promptly. Collaborate for seamless IT operations. Oversee server management, including NAS storage. Ensure the integrity and availability of data in thedata center. Procure new IT equipment for the company, ensuring alignment with organizational needs and budgetconsiderations. Lead IT projects, manage timelines, resources, and deliverables.

Client Location : Baxter Pharmaceutical India PVT LTD. AHMEDABAD .Provided technical support to end-users in resolving hardware and software issues.Installed, configured, and maintained desktop systems, printers, and other peripherals.Managed and maintained inventory of hardware and software assets.Collaborated with cross-functional teams to troubleshoot and resolve technical issues.Conducted regular maintenance and updates to ensure system security and stability.Oversaw the IT service desk, handling incident and service request management, tracking issues, and ensuring timely resolution.Developed and delivered user training programs to enhance end-user skills and familiarity with software applications and systems. Created user documentation and guides for reference.

Client Location: Axis Virtual Center, Ahmedabad .Provided technical support to end-users in resolving hardware and software issues.Installed, configured, and maintained desktop systems, printers, and other peripherals.Managed and maintained inventory of hardware and software assets.Collaborated with cross-functional teams to troubleshoot and resolve technical issues.Conducted regular maintenance and updates to ensure system security and stability.Oversaw the IT service desk, handling incident and service request management, tracking issues, and ensuring timely resolution.Developed and delivered user training programs to enhance end-user skills and familiarity with software applications and systems. Created user documentation and guides for reference.