Area Manager
CurrentResponsible for all activities (Sales and Operations) of the area.Maintaining excellent service level of all credit and retail business of surface and AIR.Drive positive and sustainable business growth of Safexpress Acquires new business, develops the existing client base and leads the account management.Conduct market combing in the territory by self and also taking the help of regional sales team.Building new business through approaching new customer and expansion of existing territory.Undertake cross selling and upselling within existing customer base to further develop account potential.Driving performance and service levels to grow the existing base of business as per targets set by the organization for the month/quarter/year. Handling customer escalations - preparing RCA and providing the solution. Assist the credit control team to collect dues of outstanding amounts from clients in the allotted credit limit.Timely submission of reports set by the management as per the deadlines.Lead, mentor and motivate a team of associates to deliver reliable services to customers and ensure adherence to all standard operating procedure of the company.Manage and develop Associates based in the area, to ensure stable working relationships.Lead and foster growth and development of employees, measure & enhance their productivity. Develop a learning and congenial work environment to support employee retention & productivity.Ensure error-free, smooth, synchronized, reliable and disciplined operations (Booing, Transshipment and Delivery) in the area to maintain the targeted service level excellence & highest levels of quality.Manage finance, banking activities, accounting and audit activities and ensure adherence to all processes and regulations.Manage all administrative activities in the area. Liaison with local authorities for compliance and smooth working of the organization.
