Dharmendra Dodia Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Oversee and manage the end-to-end supply chain process within the region.Develop and implement strategies to improve supply chain efficiency and reduce costs.Collaborate with various departments to align supply chain operations with business objectives.Manage procurement, inventory management, transportation, and distribution activities.Monitor and analyze supply chain performance metrics to identify areas for improvement.Ensure compliance with all relevant regulations and standards.Develop and maintain relationships with key stakeholders, both internally and externally.Provide leadership and support to the supply chain team.Implement best practices and continuous improvement initiatives.Manage budgets and financial performance related to supply chain activities.Coordinate with sales and marketing teams to forecast demand and plan inventory levels.Resolve supply chain issues and mitigate risks.Ensure timely and accurate delivery of products to customers.Conduct regular audits and assessments of supply chain processes.Develop and deliver training programs for supply chain staff.Prepare and present reports on supply chain performance to senior management.Lead cross-functional projects to enhance supply chain operations.Ensure effective use of technology and systems in supply chain management.

Ahmedabad, Gujarat, India

Established in 2022, Ameya Service Operations commenced as a regional service provider specialising in consumer durables and brown goods. Operating predominantly in Gujarat, our company collaborated with top multinational brands to deliver high-quality services for household appliances.Ameya Service Operations boasted a robust infrastructure with 21 strategically located franchises across the state. The core team comprised nine dedicated full-time employees, managing store operations, administration, and overall service delivery. Complementing this workforce were seven skilled technicians and over 15 freelancers, ensuring a swift and efficient response to service demands. We prioritised a customer-centric approach, exceeding service expectations by focusing on training programs to enhance the skills of our technicians and freelancers. Ameya Service Operations played a pivotal role in the regional service landscape, contributing to local community growth. Collaborative efforts with franchises, technicians, and freelancers created a strong network for reliable service delivery across Gujarat.

Mumbai, Maharashtra, India

During my tenure as the General Manager at B2X, a prominent multinational service provider, I held a pivotal leadership position reporting directly to the Vice President of the company. With a strategic focus, I oversaw the Xiaomi Business pan India while concurrently managing Samsung operations specifically for the state of Gujarat.In this capacity, I successfully led a core team of 12 highly skilled professionals, guiding them towards the achievement of strategic objectives and ensuring operational excellence. Additionally, I managed an extended team of 200 employees, fostering a collaborative environment to optimise performance across diverse functions.My role demanded a comprehensive understanding of the unique requirements of both Xiaomi and Samsung operations. This involved strategic planning, effective team leadership, and seamless communication with stakeholders at various levels. By orchestrating these elements, I played a crucial role in driving efficiency, implementing best practices, and cultivating a culture of continuous improvement within the organization.

Jamnagar, Gujarat, India

As the Deputy General Manager at Marvel, a leading brand specialising in interior products such as blinds and curtains, I was entrusted with significant responsibilities encompassing nationwide operations. My role revolved around overseeing and managing employees located across India, ensuring smooth and efficient operations. A key aspect of my role involved regular visits to South India, with a focus on sense development. These visits allowed me to gain valuable insights into regional trends, customer preferences, and market dynamics, enabling Marvel to tailor its products and services effectively to meet the needs of diverse audiences.Additionally, I conducted weekly reviews of the team, providing feedback, guidance, and support to ensure alignment with organisational goals and objectives. These reviews served as a crucial mechanism for monitoring performance, identifying areas for improvement, and fostering continuous growth and development within the team.

Ahmedabad, Gujarat, India

In my role as Branch Service Manager for Gujarat, I held a pivotal position, orchestrating after-sales services with a focus on excellence. My responsibilities spanned overseeing the Customer Care Function, managing a core team of 18 employees and 110 extended employees. I also took care escalated grievances with swift and satisfactory solutions, and conducting training analyses for technical and soft skills development among branch employees, service engineers, and customer care representatives.A key highlight was my active involvement in sales support, collaborating across departments to integrate seamlessly with influential stakeholders like Builders, Interiors & Architects. Maintaining a stellar 98% availability of high-demand spare parts year-round showcased my commitment to operational efficiency.I diligently conducted franchise audits, ensuring authenticity in claims by business associates and fostering a transparent business environment. Bridging the gap between customer needs and the product team, I implemented structured feedback mechanisms and consistently liaised with the Research & Development department for innovative solutions.Regular team and franchise reviews, coupled with distributor and dealer support visits, reflected my dedication to maintaining high standards. Customer satisfaction remained at the forefront of my efforts, embodying a holistic approach to after-sales services in Gujarat. The journey was not just about managing operations but fostering a culture of innovation, collaboration, and unwavering commitment to customer delight.

Ahmedabad, Gujarat, India

In my role as an Area Service Incharge, I assumed a pivotal position overseeing the comprehensive service operations in Ahmedabad and across South Gujarat. My primary focus was to ensure customer satisfaction and operational efficiency in the territories under my purview. I played a crucial role in managing and driving after-sales services, addressing customer feedback on new products, and providing technical assistance for escalated complaints.A significant aspect of my responsibilities included meticulous inventory management with a keen eye on profit and loss enhancement. I conducted franchise audits, diligently maintained books, and generated insightful reports for management in adherence to Standard Operating Procedures (SOP). Addressing complaints and grievances in accordance with company protocols, I maintained a customer-centric approach, ensuring their needs were met promptly and effectively.I actively pursued the acquisition and appointment of new franchisees, fostering a network to enhance service revenue generation. Regular visits to provide dealer support and conducting soft skill training for counter sales personnel and franchisee teams were integral components of my role, contributing to customer delight.

Surat, Gujarat, India

During my tenure at LG, my role as a Area Service Manager involved furthering the establishment and development of new franchises. A pivotal responsibility included providing comprehensive training to these franchises, ensuring their seamless integration into the LG network. I played a crucial role in enhancing the after-sale service experience by efficiently managing service call operations.To maintain a pulse on the operational dynamics and ensure optimal performance, I conducted regular reviews by extensively traveling across diverse locations in South Gujarat. These reviews allowed me to assess the effectiveness of franchise operations, address any challenges, and implement improvements as needed. Additionally, I engaged in consistent visits to dealers and distributors, fostering strong relationships and ensuring alignment with LG's strategic objectives.

Surat, Gujarat, India

Elevating my position from a top performer in a franchisee to a key player within the company marked a significant career milestone. Entrusted with the expansive territory of South Gujarat, my role has evolved to become integral in bridging the gap between the market and the Research and Development (R&D) team. Now, as a direct contributor to the company, I bear the responsibility of offering insightful market feedback and proposing technical solutions to the R&D team.Engaging with critical sales partners, customers, dealers, and distributors, I operate as a service representative, delving into the nuances of their experiences to understand gaps and areas for service improvements. This direct interface with stakeholders on the ground enables me to gather firsthand insights into market dynamics, customer needs, and operational challenges. It positions me as a strategic link in the feedback loop, ensuring that the R&D team is well-informed about market trends and customer expectations.The gravity of dealing with critical sales partners and customers underscores the importance of my role in maintaining and enhancing relationships. This multifaceted position not only recognizes past achievements but also underscores the company's confidence in my ability to navigate complex landscapes and contribute meaningfully to both customer satisfaction and product development.

Ahmedabad, Gujarat, India

As a senior source, I was responsible for quality check and testing, tempered technical issuesand handling workshop.

Ahmedabad, Gujarat, India

As an engineer I was responsible for fault finding of the televisions and VCRs and providedresolutions to the customers by visiting the site and carefully understanding the issues facedby the customers.