Dharmendra Gupta Email & Phone Number

• airMAX: RF Fundamentals, Antenna Fundamentals, Spectrum Analysis, Link Calculations, Installation Best Practices, Backhaul Radios Installation, Ubiquiti's Unique Features• EdgeRouter: Router Installation through GUI, Vyatta 6.3 open source networking system and coding.• UniFi APs: Wireless standard 802.11 a / b / g / n / ac, L-3 adoption, Hotspot / voucher based authentication, Device adoption and configuration through GUI• Protect Cameras: IP cam installation, IP cam configurations, IP cam troubleshooting• Handle, configure, maintain, manage and troubleshooting different management consoles of Radio’s• Test the new products and firmware released by the company• Coordinating with different process in the team and ensuring all the KPI’s are met on time• Query handling, resolving issues related to exceptions by applying knowledge of networking, procedures and principles• Diagnose and tackle wireless, security, switching, and other various network-related issues reported by customers• Providing actionable feedback to the product team to improve the UI/UX• Managing L1 and L2 junior team and handling escalated queries

• Troubleshooting & Monitoring of Tikona Digital Network circuits.• Looking after services provided to customers of TDN by clearing there problems like (Link down / Packet Loss /link fluctuation/latency etc).• Providing Technical Support and Fault Management for internet access all over India.• Troubleshooting & maintaining WAN links 24*7.• Handle, configure, maintain, manage and troubleshooting different management consoles of Radio’s.• Remote Access to Routers and switches for checking end to end Connectivity.• Monitoring and Manage end to end wimax connectivity (wireless) through Network Management system (SS- provisioning/SS visibility/Base station/ IP Related/ POE fault).• Detect problem & escalate the issue to concerned department.• Successfully resolve customer’s issues within the stipulated time frame committed by organization to consumers & maintaining SLA.• Report handling, generation and escalation to concern department.

Bsc It, Computer Systems Networking And Telecommunications

Ssc