Dharmendra Gupta Email & Phone Number

• Having more than 6 Years of experience in Application/Production support Environment and ready to work in 24/7 Rotational shifts.• Possess hands on experience in, Windows, Linux, FTP, SFTP and shell scripting, ITIL Process.• Has exposure in the enhancement, maintenance and support of various applications for production and non-production.• Work on call with various teams for faster resolutions of the outages.• Creating and monitoring the support tickets.• Participating in the On-Call Schedules, Review activities.• Debug and troubleshoot all production issues and perform root cause analysis (RCA).• As production support engineer, responsible for monitoring and troubleshooting all applications.• Identify the Root cause or troubleshooting the issue accurately.• Remained successful in monitoring server performance, handling outages and escalations.• Promptly effectively worked on call with other teams for faster resolutions of the outages.• Earned reputation for troubleshooting of all issues related to Application servers and backend issues.• Supporting and troubleshooting applications in production environment.• Instrumental in coordinating with different teams, attending bridge calls and sorting out issues with clients through intelligent debugging using logs.• Comprehensively prepared business reports of the issues impacting the environment.• Maintained uncompromising focus on ensuring minimum downtime to the development and testing environments and on need basis facilitated urgent resolution with other teams for recovering outages.• Support On calls during weekend.• Smartly facilitated superior communication between the onsite and offshore team members.• Creating and executing Business Objects reports as per project requirement and demand.

Listed skills include Microsoft Office, Oracle Database, Unix, Linux, and 2 others.