Dharmendra Joshi Email & Phone Number

Mumbai, Maharashtra, India

Head of Enterprise-wide Sustained Engineering

Mumbai, India

P&L accountability of 100+ Accounts (On-premise and Cloud) with revenue of USD 50+ million and team size of 350+ FTEs and support of 10+ Products.Setting up ITIL based Service Management including implementation of Landesk and ServiceNow along with ITIL certification of the entire team consisting of 300+ team members.Increased Revenue / FTE / Annum and Profitability / FTE at CAGR of 16% and 21% respectively.Increased Customer Satisfaction from 6.2 to 7.5+.Contained Team Attrition to be consistently lower than enterprise attrition rate YoY basis through introduction of innovative measures.Exceeded Revenue & GM target YoY basis.Consistently awarded Delivery Excellence and rated in top 5% of employees.Portfolio consisting of Production Support, Fixed Bids, and Capacity Based engagements based on onsite-offshore delivery model.

Mumbai, Maharashtra, India

Delivery Head with P&L responsibilities. Servicing 15+ Accounts with a team of 100+ FTEs.Exceeded Revenue and Gross Margin targets YoY basis.Customer Satisfaction rating of 7.5+.Established Program office in Paris with leading SI of France.Finalization of Delivery Outsourcing plans with the European Partner.Business Model Preparation and Cultural orientation of Partner Delivery and Business Teams to off-shoring.Setting up CRM Practice.Bid Management for UK and US geographies.

Mumbai

Worked with Global Partner (leading MNC in BFSI) in setting up the competencies and in sales of Treasury Product in Banking sector.Set-up up cheque processing operations for Banking.Won largest order for Treasury Product.

Sydney, Mumbai

Established Branch Office in Sydney, Australia for ANZ geography.Business development with top line growth of 100% YoY.Customer acquisitions included 2 leading Retail Brands, one of the top 5 banks of ANZ geography, leading airline and global SI Company.Largest order for Signature Verification Product.Customer Relationship Management.Branch Operations Management.Relationship handling with leading Technology Companies / Channel Partners in Middle-East and Far East geographies. Program Management for a large BFSI Customer.Induction training and project assignment for more than 700 new employees.Effective utilization of resources for timely staffing of business requirements.Application Design and Automation for Human Resource Allocation.Implementation and Global roll-out of Sales Force Automation.

Mumbai, Maharashtra, India

Led team of 5 IT consultants.Design and development of inhouse applications (payroll, inventory management, resource management).Support and enhancement of Hotel Management System.RFI and RFP preparation for nationwide launch of cellular telephony, video-conferencing, private mobile radio.

Bachelor Of Engineering - Be, Electronics

B.E. (Electronics)

Master Of Business Administration (Mba), Finance