Ast. Manager– Hotel Operations at Radical Minds (April’17 – Till Date)• Handing Team size of 40 associates.• Responsible for all agents KRA & KPI to meet such as Shrinkage, Attrition, CSAT, CPA etc.• Managing team functions. Manpower planning (Capacity Management), training, etc.• Leading & monitoring the performance of team members to ensure efficiency in process operations.• Responsible for regular growth of production and quality.• Participation in process improvement initiatives. • Handing Team size of 40 associates.• Responsible for all agents KRA & KPI to meet such as Shrinkage, Attrition, CSAT, CPA etc.• Managing team functions. Manpower planning (Capacity Management), training, etc.• Leading & monitoring the performance of team members to ensure efficiency in process operations.• Responsible for regular growth of production and quality.• Participation in process improvement initiatives.