Dharmendra Kumar Email & Phone Number

Gurugram, HR, IN

Gurugram, Haryana, India

IT Service Desk, Desktop Services, IT Asset Management and End User Service Improvement

Managing 24*7 Service Desk as a part of Service Desk Management.  Managing a team of 5 resources at the site and operations for project  Handling setup of more than 20 server, 1500 users and 20 network devices.  Responsible for providing daily HARDWARE, LAN & SOFTWARE support to variety of desktop computers & laptops like COMPAQ, WIPRO, DELL, HP etc. .

Gurgaon

• Administration and managing 1000 managed desktops/laptops notes and 300 VM Sessions.
• Deleting, moving machine account in different OU.
• Administration & Troubleshooting of windows operating systems & services, Windows XP, Windows server 2003 & Exchange server 2003. DHCP, DNS and active directory.
• Installing, configuring & Troubleshooting outlook 2003 & 2007
• Installing, configuring Trouble shooting Cisco VPN for new users and existing users.
• Installing &… Show more

Gurugram, Haryana, India

• Responsible for complete implementation of project throughout all stages.
• To work with different geography terms to deliver the solutions to the different client.
• To engage and manage technical resources to deliver the project plan.
• To escalate relevant issues and risks to the project stake holders
• Acts as primary interface to the customer, other vendors and alliance personnel associated with the project
• Publish the time to time activity progress report to project… Show more

Gurugram, Haryana, India

• Managing 5000+ Windows based server for 6 data centers for 3 business regions in Bank Of America.
• Monitor System Center Operations Manager Console and Global Service Desk Console on a 24x7.
• React immediately to issues related to Windows servers.
• Determine scope of problem, review criticality of issue, determine if this issue is correctable by the 1st level RMS team, plan corrective action, notify management and business of plan to correct.
• Manage Tickets in on-line… Show more
• Manage Tickets in on-line systems: Activate tickets upon review, Escalate issues, if necessary, close tickets upon completion

Gurugram, Haryana, India

 Working as Sr. Technical Support Engineer on the project of Bharti Airtel Limited. Managing and Maintaining, File, Print Server, Active Directory  Managing AD Service, User & Group accounts, NTFS permission, Quota Management,  Maintaining Group Policies, Domain joining, DC & ADC controller, Internet printing, Data Backup.  Daily Checklist of all.

Gurugram, Haryana, India

 Worked as Customer Support Engineer on the project of Bharti Tele-Ventures Limited. Taking care of Escalated calls of High-profile Users. Routine Maintenance of Hardware, Software, Networks & Peripherals. Maintenance of In-house PC’s systems, and co-ordination with external Systems support agencies. BlackBerry & Data Card.