Duties: Monitor the customer satisfaction through PSF, PVF, PTIF and PCFF. Prepare schedule for my team. Overall responsible for complaint management process (for Sales and Aftersales) in the organization. Ensure customer grievances are handled in a timely and professional manner by finding tailored and effective solutions to increase customer satisfaction. Responsible for steering Customer Board Meetings and monitoring of dealership’s Net Promoter Score (NPS). Identify the root cause and apply the effective counter measure in operations.  Tracking effectiveness of appointment system. Effective service marketing activities to reduce no show customer ratio. Effective implementation of SOP.Achievements: Ranked No. 3 position in DBSC PAN India in 2021 and 2022 with BMW. Won Runner Up Award 2021 in Customer Centricity with BMW. Won Employee Excellence Award for best performance in Sales 2022 with BMW. Best performance in MPI 2023, Q3 and Q4 with BMW. Best performance in BMW Excellence Club on boarding ratio 2023 with BMW. Ranked No. 1 position in DBSC PAN India in 2023 with BMW. Best performance in MPI 2024, Q2 with BMW. Won Runner Up Award 2023 in Customer Centricity with BMW.

Emphasize on customer satisfaction through thorough analysis of their complaints and plan effective countermeasures to ensure smooth operations and also time to time analysis of implementation status of countermeasures. Initiate activities to enhance the delight factor for customers.High customer satisfaction helps us to get more referrals,revisits,repurchases.

Emphasize on customer satisfaction through thorough analysis of their complaints and plan effective countermeasures to ensure smooth operations and also time to time analysis of implementation status of countermeasures. Initiate activities to enhance the delight factor for customers.High customer satisfaction helps us to get more referrals,revisits,repurchases.

 Monitor the customer satisfaction through PSF, PVF, PTIF and PCFF. Prepare schedule for my team. Overall responsible for complaint management process (for Sales and Aftersales) in the organization. Ensure customer grievances are handled in a timely and professional manner by finding tailored and effective solutions to increase customer satisfaction. Responsible for steering Customer Board Meetings and monitoring of dealership’s Net Promoter Score (NPS). Identify the root cause and apply the effective counter measure in operations.  Tracking effectiveness of appointment system. Effective service marketing activities to reduce no show customer ratio. Effective implementation of SOP. Report making.

 Monitor the customer satisfaction through PSF, PVF, PTIF and PCFF. Prepare schedule for my team. Overall responsible for complaint management process (for Sales and Aftersales) in the organization. Ensure customer grievances are handled in a timely and professional manner by finding tailored and effective solutions to increase customer satisfaction. Responsible for steering Customer Board Meetings and monitoring of dealership’s Net Promoter Score (NPS). Identify the root cause and apply the effective counter measure in operations.  Tracking effectiveness of appointment system. Effective service marketing activities to reduce no show customer ratio. Effective implementation of SOP. Report making.

Job Profile Handling the team of three Sections.  Identifying sales targets, developing sales plans, analyzing market trends and maintaining sales performances. Maintaining all the stocks reports and sales reports. Giving the requirement of stock towards warehouse & Head office. Responsible for motivational behaviour towards the entire team. Liaise with other support units of Head/Zonal Office. Managing the stock stacking and floor Stocks.

Job Profile To interact with the company through e-mail. To maintain the DSR of the showroom. To manage the staff. To handle the customers. To report the company monthly stock and sale. To confirm the orders on phone. To provide the after sale service to the customers. To keep an account of stock. To do online billing. To confirm the delivery.

Job Profile Day to day visit to the retailers and wholesalers. Maintaining DSR, WSR of Salesmen. Keep rotating the products from one point to other. Promoting the sales. Achieving the sales targets. Handling the Customer complaints. Replacement of expired products with fresh ones. Collect D.D. from the Distributors. Handling the problems of distributors.