Key Responsibilities: • Actively manage VM server performance for stability.• Creating VM's (2003, 2008r2, 2012r2, 2016, RHEL 5.5, 6, 7)• Working with Security teams in UK and Bangalore.• Manage and administer AD.• Racking, un-racking of various networking equipment. • Trouble shoot complex issues and incidents.• Assisting with upgrading VMWare version from 5.5 to 6.5 including hosts.• Assisting with building/configuring new hosts in Vcentre.• Group Policy Administration.• Creating and deleting, phone extensions, pickup groups, SIP Profiles, conference numbers.• Manage/support Citrix 4.5/6.5 XenApp environment and publish applications.• Providing ongoing 3rd Line Support to 1st/2nd teams. • Create various PowerShell scripts.• VMWare Template maintenance.Key Projects • Manage the overall move of our MarketForce and Finance users (approx.120 users) from our Old Office Blue Fin, Southwark to their new premises Churchill Place, Canary Wharf.• Assisted with moving from our production data centre based at Blue Fin, Southwark to a new Colocation, Docklands. • Assisted with moving from our DR data centre, Croydon to a new DR Colocation, Slough.• Migrating from Server 2003 to server 2016, this entailed working with various vendors and key Business Systems owners. • Build new BOXI platform to spec. • Currently working on migrating from old domain to new domain, building domain controllers. Use Quest migration tool to migrate users, groups and computer accounts. • Set up Duo integration for SSO/2FA for applications. This involves setting up servers for hosting the application portal and active directory synchronisation and enrolling users.• Replacing our current ticketing system “Service Now” with Fresh Service. This involves building the core infrastructure, integrating with Active Directory and identifying processes/workflows. • Working closely with current OPS Admin team, US to work out a process in the UK that we can adopt for our business model.

Key Responsibilities: • Pro active manager, driving team through guidance and training• Effectively managed team resource, analysing and recording team performance.• Managing CEO/VIP/Board members IT requirements/expectations and ensuring a high standard of delivery and quality of service is adapted. • Dealing with complex issues, incidents and problems and resolve them quickly.• Testing various hardware/software applications. Writing functional specifications, user documentation and providing training on Microsoft products as well as bespoke in-house finance, editorial/production, advertising and marketing business applications.• Support approximately 2,500 end-users in a Support Analyst capacity.• Be available for project work within the Windows & editorial environment.• Provide effective support to Time Inc. (UK) & European satellite offices.• Update QSM (our current call management system)/Service Now (our new call management system.Key Projects• Creating a singular base image to fit different hardware platforms.• Migration from Windows 2000, Windows XP, • Lead role in project team tasked with replacing ageing SSI Classified Dumb terminals to a Windows based system known as ‘Enterprise’ within an XP environment.• Global migration from Windows 95 to Windows 2000 AD environment.• Creation of Windows XP/2000 and various software/hardware support documentation for the service desk and users.• Migration from MS Office 2000/2002/2003.• Involved with Windows 7 and Office 2010 testing.

Key Responsibilities:Investigation and analysis of problem and to provide fixes via the telephone and on call.Trouble shooting users through general queries.Performing general diagnostics at users’ desktop/resolve printing problems remotely & at desktop.Installation of print drivers & changing print queuesRe-installation & installation of various MS software/In-house software.Downloading new Win 3.11/95 images on desktops/LaptopsMeeting Service Level Agreement of calls. Key Projects Lead role in project team tasked with global migration from Lotus CC-Mail/CC-Mobile to MS Outlook 2000 within a Windows 95 environment.Creation of various software/hardware support documentation for the help desk and users.