In 2023, I began as an SEO specialist, focusing on strategic techniques to boost online visibility and conversions. I specialized in SEO optimization for websites that captivated visitors and fostered customer loyalty.As my role expanded, I undertook creating comprehensive websites using WordPress, WooCommerce, and Shopify. I ensured each site was user-friendly, mobile-responsive, and equipped with robust security and analytics for performance tracking. This approach aimed to meet diverse client needs, enhancing long-term satisfaction and business success.I provided clients with detailed demonstrations and training on managing and updating their websites independently, supporting them to maximize their online presence.Throughout my tenure, I significantly enhanced client's online visibility and business growth. By blending technical prowess with UX and SEO best practices, I consistently delivered websites that exceeded client expectations in functionality, design, and performance.Later, I advanced to oversee the digital marketing department, where I devised strategies to expand our client base and increase brand awareness for both our organization and clients' businesses. Through targeted campaigns and innovative digital initiatives, I generated leads and nurtured customer relationships, driving sustainable growth and profitability for our partners.

At Guruji Astro, a startup company, I strategically created content for astrologers and published it across multiple platforms, including the company's website, Quora page, and Quora profile.By developing engaging and informative content tailored to our audience's interests and needs, I significantly increased the company's online visibility and website traffic.My efforts involved researching relevant astrological topics, creating effective articles, and optimizing them for search engines to attract more readers. This comprehensive approach not only boosted traffic but also enhanced the credibility and authority of Guruji Astro in the online astrology community.My work contributed to the company's growth and helped establish a strong online presence, ultimately driving more user engagement and interaction.

In my role, I handled customer queries, provided support, and addressed various order-related issues such as product information, returns, refunds, and more.My responsibilities included ensuring that customers received accurate and timely information, resolving their concerns efficiently, and facilitating a smooth shopping experience. This position allowed me to develop a deep understanding of customer behaviour and refine my problem-solving skills, as I learned to identify and address the root causes of customer issues effectively.Working within a company that has multiple processes, I specifically worked on the Amazon India process. This experience involved navigating the complexities of Amazon's systems and policies, ensuring that I could assist customers with a wide range of inquiries and problems.My dedication to providing excellent customer service was reflected in my ability to achieve a customer satisfaction rate of 98%, demonstrating my commitment to meeting and exceeding customer expectations. This role not only enhanced my technical and communication skills but also underscored the importance of empathy and patience in delivering the best customer support.

I began my career in this organization on the outbound sales calling team, where I engaged customers to resolve order issues and created new orders as needed. This initial role honed my communication skills and taught me the importance of proactive customer service.Moved to the inbound team after a year, and I took on a broader range of responsibilities. Here, I adeptly managed customer inquiries, providing comprehensive support on topics spanning product details, return processes, and refund procedures. Beyond resolving issues, I assisted customers in placing orders directly, ensuring a seamless shopping experience.In addition to these core responsibilities, I undertook additional tasks within the inbound team. This included identifying and consolidating duplicate orders to streamline operations and improve customer satisfaction. Moreover, I seamlessly integrated chat support into my repertoire, addressing queries promptly and effectively to enhance overall service delivery.Through these experiences, I deepened my understanding of customer behaviour and refined my problem-solving abilities in a dynamic customer support environment. My tenure in the customer support department culminated in achieving a notable customer satisfaction rate of 95%, underscoring my commitment to exceeding customer expectations and driving operational excellence.