Dharmendra Rawal Email & Phone Number

• Identified, hired and trained highly-qualified staff by teaching bestpractices, procedures and sales strategies.• Developed value-added solutions and approaches by leveraging trendsin customer marketplaces and industries.• Improved sales processes to streamline customer acquisition andonboarding strategies.• Created effective strategies to target new markets after researching andanalyzing competitor behavior.• Monitored customer buying trends, market conditions… Show more • Identified, hired and trained highly-qualified staff by teaching bestpractices, procedures and sales strategies.• Developed value-added solutions and approaches by leveraging trendsin customer marketplaces and industries.• Improved sales processes to streamline customer acquisition andonboarding strategies.• Created effective strategies to target new markets after researching andanalyzing competitor behavior.• Monitored customer buying trends, market conditions and competitoractions to adjust strategies and achieve sales goals.• Collaborated with internal teams and suppliers to evaluate costs againstexpected market price points and set structures to achieve profit targets. • Coached employees in successful selling methods and encouragedcross-selling to drive revenue.• Conducted research to target, engage and partner with suppliers,negotiating beneficial, cost-saving deals.• Reduced expenses by effectively negotiating contractor prices, termsand service agreements.• Increased revenue by working closely with key vendors.• Handled all customer relations issues pleasantly, enabling quickresolution and client satisfaction.• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives. Show less

• Presenting, promoting and selling products/services using solidarguments to existing and prospective customers.• Establishing, developing and maintaining positive business andcustomer relationships.• Expedite the resolution of customer problems and complaints tomaximize satisfaction.• Maintains quality service by establishing and enforcing organizationstandards.• Achieve agreed upon sales targets and outcomes within schedule. • Acquire and effectively… Show more • Presenting, promoting and selling products/services using solidarguments to existing and prospective customers.• Establishing, developing and maintaining positive business andcustomer relationships.• Expedite the resolution of customer problems and complaints tomaximize satisfaction.• Maintains quality service by establishing and enforcing organizationstandards.• Achieve agreed upon sales targets and outcomes within schedule. • Acquire and effectively communicate responses to client questions. • Coordinate sales effort with team members and other departments. • Supply management with reports on customer needs, problems,interests, competitive activities, and potential for new products and services.• Keep abreast of best practices and promotional trends. • Continuously improve through feedback. Show less

- Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.- Focuses sales efforts by studying existing and potential volume of… Show more - Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.- Focuses sales efforts by studying existing and potential volume of dealers.- Submits orders by referring to price lists and product literature.- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.- Recommends changes in products, service, and policy by evaluating results and competitive developments.- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.- Provides historical records by maintaining records on area and customer sales.- Contributes to team effort by accomplishing related results as needed. Show less

• Delivery of team sales, service level components, quality and productivity targets & indicators.• People Management, including all HR related issues, as well as staff development.• Operational Management: Managing the floor, adherence to schedule.• Training and development of staff.• Motivation, leadership for a team & developing future leaders.• Work very closely with team members to solve problems. Also needs to understand agent's problems and weaknesses and address… Show more • Delivery of team sales, service level components, quality and productivity targets & indicators.• People Management, including all HR related issues, as well as staff development.• Operational Management: Managing the floor, adherence to schedule.• Training and development of staff.• Motivation, leadership for a team & developing future leaders.• Work very closely with team members to solve problems. Also needs to understand agent's problems and weaknesses and address these. Offering solutions and suggestions for process and improvement of management.• Making required decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling and call centre processes.• Possesses certain additional supervisory level authority for reversal of charges. Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business. Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations. Show less

Bachelor Of Commerce (Bcom), Business/Commerce, General

Bachelor In Commerce

H.S.C, Business/Commerce, General

Graduated High School in commerce