• Identifying right partners for Sushain E-Clinics and Experience center’s across India.• Planning, on-boarding and training of E-clinic's and Experience center’s across India.• Responsible for planning and on-boarding right Ayurveda Practitioner across India.• Responsible for planning & platform training of Ayurveda doctors• Responsible for planning and on-boarding right Yoga coaches across India.• Responsible for planning and on-boarding right Panchakarma Centre’s across India.• Responsible for Meetings with Ayurveda Doctors, Yoga Coaches, Panchakarma Centre’s & their departmentheads for listing their profile.• Plan and implement the overall supply & distribution strategy.• Work with procurement managers and buyers to source the right ayurvedic products.• Plan and implement logistical strategy, ensuring targets are met.• Overseeing product storage, handling and distribution.• Overseeing the ordering and packaging process.• Work on forecasts and inventories, keeping an accurate record of the process and analyzing performance.• Negotiate contracts with suppliers and customers.• Fostered relationships with suppliers to secure purchasing agreements and reduce risks.• Develop new suppliers / vendors to ensure availability of range of ayurvedic products.

Current Role: Zonal Head- Customer Service & Quality Head - Indore hub (MP & CG) and Ahmedabad Hub (Gujrat). Overall zonal responsibility and accountability: ~Ensure all inventory in the zone meets the required quality parameters. ~Proactively identify area of concerns in quality of inventory (room/property) and take actions forresolution. ~Ensure appropriate actions are taken by the team whenever quality impacting guest experience. ~Pre-empt audit requirements and risks and provide inputs for smarter and efficient audits. ~Liaison with cross functional team to ensure effective execution of the audit/feedback loop system. ~Create and implement best practices on field, policies and processes. Staff Training: ~Ideate and drive various training and staff coaching on perfect hospitality and guest experiencethemes. ~Ensure effective training on quality and hospitality in the zone’s and review the impact on business. People Leadership: ~Oversee the performance of Quality Leads in the Zones and provide support as required. ~Coach and develop QATs (Quality Auditor & Trainers) to achieve goals and set targets. ~Ensure and drive cost optimization and productivity for manpower in the team in alignment withdefined targets. Team Size 50+

Sr. Business Unit Service Manager (Madhya Pradesh & Gujrat, Chhattisgarh & Odisha, Bihar and Jharkhand)ResponsibilityCustomer Service Operation Management: Devising method to ensure basic infrastructure, hygiene and good customer handling at service centers. Customer service process and policy implementation to last person in customer service, i.e. Technician & CCO of service partner. Escalation handling related to customer issues. Capturing voice of customer and make plans to address customer expectations. Ensuring defect free implementation of customer service initiatives by BU or NHQ.Partner Life Cycle Management:  Real good service partner appointment as per plan for business unit. Service Partner Relationship Management.• Resolving service partner issues related to customer service, claim settlement etc.• Devising Service Partner Engagement Program.• Ensure product knowledge / repair skill improvement for service partner technician.  Ensure smooth separation of service partner with all issues well settled before separation without impacting customer service. Service Asset Management:  Ensure Smooth recovery process of DOA, defective PCBA, and defective parts from service partner. Spare part reconciliation every quarter at CFA.Area Service Officer Monitoring:  Mentoring ASO/ASM to perform best of their ability for customer service. Asses Area of improvement in ASO/ASM and make development plan for them.Customer Service Performance Management:  Perform root cause analysis of customer service –performance parameters and corrective action planning, implementation and control. Report quality failures with respect to the company’s products to the quality control team for immediate corrective actions. Identify and resolve gaps in customer service impacting customer TAT, Service cost, repair quality.

Business Unit Service Manager for Odisha & Chhattisgarh Region

Role: Area Service ManagerResponsibilityCustomer Service Operation Management: Customers call resolution as per defined SLA. Conduct scheduled/surprise audit, report observation and take corrective action for process adherence gaps at service center and CFA. Ensure availability of spare from CFA to service partner as per defined SLA and ensure maintain MSL of spare parts at Service center & CFA as well.Partner Life Cycle Management:  Effective service partner appointment as per the plan of business unit. Service partner relationship management. Resolve service partner issues related to customer service, claim settlement etc. Implement service partner engagement program. Ensure product knowledge / repair skill improvement for service partner technician.  Ensure smooth separation of service partner with all issues well settled before separation without impacting customer service. Service Asset Management:  Ensure Smooth recovery process of DOA, defective PCBA, and defective parts from service partner. Spare part reconciliation every quarter at CFA. Repair Skill Enhancement of Technician:  Need to ensure engineer repair skills at service center & provide repair skill know-how to repair technician. Customer Service Performance Management:  Perform root cause analysis of customer service –performance parameters and corrective action planning, implementation and control. Report quality failures with respect to the company’s products to the quality control team for immediate corrective actions. Identify and resolve gaps in customer service impacting customer TAT, Service cost, repair quality.

 Involvement in RJIL project (4G) and prepare the new site survey data within the cluster.  Ensures for meeting & maintaining KPI for GSM/CDMA network as per customer need. Responsible for call drops and Blocking and analyzing Traffic Reports. Ensures for operation & maintenance of Reliance GSM & CDMA network, which includes BSCs, BTSs and Microwave, hops (SDH & PDH). Ensures for minimum downtime (BTS, POI, MW, and Lease media) & keep network up-time very high. Ensures for network up gradation as per network requirements.  Plans the activities and work schedules of Cluster BSS personals in accordance to ongoing projects and activities. Responsible for Generation & analyzing N/W Statistics Reports as well as Corrective & Preventive maintenance of the N/W. Coordination & maintaining good relationships with all other Service Providers (GSM, CDMA, Landline) for O&M activities.  Ensures to have weekly meetings with Business team & generate MOM for their issue resolution timely. Generation & Implementation of the O&M processes & best practices for the smooth O&M. Responsibility of fiber & DWDM maintenance with the help of fiber SME. Responsible for reducing MTTR during OSP/Fiber failure with close coordination of OSP/Fiber Teams. Awareness of Installation & maintenance of Infrastructure related items like Shelters, DG, Air conditioners, Battery banks, Power plant etc. Plans and performs technical activities to service the customer and brings expertise to customer site on need basis. • Handled 800+ cell sites along with 11 BCS's and Perform Preventive/Corrective Maintenance.• Increasing Quality of NETWORK Elements by Planned Preventive maintenance and REDUCING NETWORK QUALITY Blockage. • Interacting with customers for their valued feedback about systems performance. • Providing technical support and alternate solutions for improved performance of the systems.

Responsibilities: Project management & coordination in the region and to provide technical support to the team of engineers on field. Manage the targets and quality in accordance to the customer requirement. Project Management, Project Planning & Execution from start to end, Control & Monitoring Network Roll-out, Material management-Warehousing & Dispatching. Leadership Skills Capable of front ending with the Customer teams for discussing roll-out plans, Subcontractors, Logistics, Team Management, Vendor Management. Support to Technical Engineers for ensuring smooth circle operations Efficient Coordination & Mobilization of Teams for BTS roll-out. End to end responsibility of Installation, Commissioning & Integration and Acceptance Testing. Planning for ATs of sites with customer, coordinating with the commercial department for WCC/invoicing & PO. Maintaining Project Tracker & different reports, Record keeping of all faulty packs. Quality Planning, Assurance and Control & Progress reviews on daily basis.  Ensuring a high level of customer satisfaction. Manage Costing & Budgeting of Projects. Assertive, Team Player, Goal Oriented having Good Communication. Highly motivated and excellent motivator, Assertive and able to influence, Autonomous, Quick learner, Analytical but also Hands-on, Business acumen.• Commissioning & Integration of Huawei PDH Link IDU NE-605, NE-620, RRU, BBU.• Commissioning & Integration of Nokia Ultra Indoor, Outdoor & Metro BTS, Flexi hopper Interface Unit (FIU), radio relay interface (RRI) and MW.• Commissioning & Integration of Nokia 2G Flexi Edge BTS (Indoor Flexi, outdoor Flexi, Tower Top Flexi), ESEA, FIFA & FIPA.• Commissioning & Integration of Expansion & Expansion on Cabex like Flexi-Flexi, Ultra-Ultra, Ultra-Flexi etc.• Installation of DC power plant/SMPS/Battery Banks & Ensure no punch Points on the site.• VSWR Checking & Power Measurement. By Bird & Anritsu Site Analyzer.

Responsibilities: Perform Preventive/Corrective Maintenance of Nokia Ultra Site Edge BTS (Indoor, Outdoor, Metro & 2G Flexi EDGE cell sites) Leading a team of 9 technicians and handling 105 cell sites of Airtel.1. Maintaining BSS/Transmission network availability.• Nokia Indoor, Outdoor, Metro & Flexi BTS Commissioning.• Commissioning of FIU 19.• TRX Addition and Removal. • TRX Power Measurements.• Configuration Microwave of Nokia (7GHz and 15 GHz). • Call Testing. • Rehoming of BTS & Swapping of BTS. • E1 Patching and Testing of BTSOL Port.• Up gradation of new version of BTS Software.• Creation and maintenance of TX / Radio database, MUX plan.• Improvement planning for existing TX network.• Coordination with Transmission team for E1 related issues.E1 Through for New upcoming roll out sites. • Acceptance testing (AT) of new sites.• Handling BSC3i,Handling all exist cell sites by BSC Commands, Checking loop/Break of New Available ET port.• Patching E1 for ATER.2. Maintenances of Single Phase DG Sets, Power Inter Phase Unit (PIU), Power Plant and Rectifiers of all Sites.3. Operation, Troubleshooting and alarm handling of BTS and Maintenance of Nokia BSS & Transmission network.4. Daily Traffic study and rectification of faults to meet KPIs.5. Co-ordination with zonal projects team, RF planning team and the transmission team for effective execution.6. Co-ordination with Other Operators (Idea, Tata, Reliance, BTNL / BTSOL) for Leased media and Maintenance of Digital Distribution Frame (DDF) and MUX installed at their premises.7. Spare management for zonal BSS network.8. Maintaining Routine Electrical works Coordination with team.

Role: Project Coordinator Responsibilities: Project Coordination in the region and to provide technical support to the team of engineers on field. Manage the targets and quality in accordance to the customer requirement. Team Mobilization, Monitoring, Controlling and Reporting to the costumer. Installation & Commissioning• Commissioning & Integration of Huawei PDH Link IDU NE-605, NE-620, RRU, BBU.• Commissioning & Integration of Nokia Ultra Indoor, Outdoor & Metro BTS, Flexi hopper Interface Unit (FIU), radio relay interface (RRI) and MW.• Commissioning & Integration of Nokia 2G Flexi Edge BTS (Indoor Flexi, outdoor Flexi, Tower Top Flexi), ESEA, FIFA & FIPA.• Commissioning & Integration of Expansion & Expansion on Cabex like Flexi-Flexi, Ultra-Ultra, Ultra-Flexi etc.• Installation of DC power plant/SMPS/Battery Banks & Ensure no punch Points on the site.• VSWR Checking & Power Measurement. By Bird & Anritsu Site Analyzer.• Acceptance & Testing (A.T.) of Nokia BTS Sites.

 Microwave Installation, Commissioning & alignment for roll out sites. Installation, Commissioning & Integration of Nokia BTS Ultra BTS (Indoor & Outdoor), METRO BTS. Making cross connection in RRI & FIU and Bypassing Full E1, Half E1 and time slots. Troubleshooting and Alarms (External & Internal) handling of BTS. VSWR Checking & Power Measurement by Bird & Anritsu Site Analyzer. Installation of DC power plant/Battery Banks & Ensure no punch Points on the site.  Acceptance testing of rollouts BTS & MW.