Handling Production Printing Cut Sheet printers - Color and Mono as well as CF ( Continuous Feed ) Mono Printers, Model IP4100.

Key Responsibilities :-* Supporting High End Color Cut Sheet Production Printers ( Taurus , Leo 7100x, Pro C 5100s, Pro C5200s) and Continuous Feed Printers (IP4100).* Uptime of 98%.* Response Time of 90%. * Preventive Maintenance.* FTF of 96%.* Ensuring customer satisfaction by quality services and inter personal relationship.* Lead generation and helping sales in converting leads for generating maximum repeat business revenue as well as development of new customer base.* Installation completion on time by checking the site and educating the requirement to customer for the product to be installed at his site.

Key Responsibilities :-* Giving technical support to team of 11 engineers in Konica Minolta office and Production Color printers as well as HP Design jet T3500 series and HP Page wide XL8000 series printers. * Supporting sales in converting leads for generating maximum repeat business revenue as well as development of new customer base.* Ensuring high level of customer satisfaction at optimum cost. * Conduct Training for new engineers.* Installation completion on time by checking the site and educating the requirement to customer for the product to be installed at his site.

Key Responsibities :-* Improve Service Deliverables.* Improve customer experience, retain and grow customers.* To grow PSG annuity.* Maintaining high Uptime of 97% for high end production printing machines in mono and color. * Tracking and analyzing of service performance for product and self.* Ensuring high level of customer satisfaction at optimum cost. * Lead generation and helping sales in converting the leads for generating maximum repeat business revenue as well as new development of customers. * Inventory Management.* To retain PSG customers by EOL contract extensions.* Worked as SMWG group leader to lead a team of engineers in order to focus,capitalize the growth of print volume,service revenue and profitability of company.* Worked as Customer Satisfaction Co-ordinator in 2013 for SMWG PSG Team in Ahmedabad which contributed Ytd'2013 PSG PSCS score of O.Sat - 92% and V.Sat - 74% and our location was recognized during National and Functional Kick off 2014.

Maintaining home appliances like vaccum cleaners, microwave oven and washing machines at customer place.