Dharmendra Yadav Email and Phone Number
I am Dharmendra Yadav, an experienced professional with over 20 years of expertise in ITES/BPO operations. I have worked with clients in the United States, United Kingdom, and European countries, managing various aspects of operations and quality for processes in Transition, Migration, and BAU across different industries. My domain knowledge spans Airlines, Banking, Insurance, Telecommunications, Logistics, and Finance. I hold certifications as a Lean Six Sigma Green Belt, Agile Champion, Scrum Master, and Business Storyteller.My work history includes roles at Genpact, Tata Consultancy Services, Suma Soft Pvt Ltd, Vodafone Shared Services Ltd, Sopra Steria India Ltd, and WNS Global Service Pvt Ltd. I've managed operations in the Insurance sector, focusing on Life & Annuities. My responsibilities have encompassed policy holder services, transition management, quality assurance, and process improvements.I have also received several awards and recognitions for my contributions, such as Best Team Manager Awards, Special Achievement Awards, and Star Performance Awards. My diverse skill set includes expertise in areas like client relationship management, business development, change management, compliance management, process improvements, and project management.
Dxc Technology
View- Website:
- dxc.technology
- Employees:
- 88721
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Life And Annuities Quality Assurance Leader IndiaDxc TechnologyPune, Mh, In
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ManagerGenpact India Private Limited Delhi Nov 2022 - PresentPune, Maharashtra, India -
Assistant ManagerTata Consultancy Services May 2019 - Oct 2022Gandhinagar, Gujarat, India -
Service Delivery LeaderSuma Soft Pvt Ltd Jun 2018 - Jan 2019Pune, Maharashtra, India• Managing both International & Domestic clients• Managing Voice & Back office operations for US logistics & Finance domestic projects• Managing End to End process across two locations.• Managing Budget, Cost, Revenue, P&L, Client billing, Infrastructure required for the business.• Managing Process Improvements & Analytics for the ongoing projects and providing the client with the gain share profits• Equally involved in the higher management discussion & meeting for acquiring more projects.• Equal participant in higher management revenue, profit & loss discussions and providing some action plans for achieving the business goals • Development of individual program budgets • Implement measure to provide motivation for employees• Prepare, revise and submit reports, budgets and other documentation• Communicate information to the departments filtered for management• Perform training sessions -
Assistant Manager OperationsVodafone Shared Services India Feb 2015 - Oct 2017Pune Area, IndiaWorked with Vodafone Shared Services Ltd (Vodafone India Pvt Ltd) as Assistant Manager – Operations Managing International Customer Operations for UK, Ireland, Romania, Egypt & Hungary. -
Operations ManagerSopra Steria (India) Limited Sep 2006 - Feb 2015Pune Area, India*Worked for Lloyds Banking Group with Scottish Widows Insurance account for 8+ years as Process/Operations Manager*An effective communicator with good relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.*Managing entire WFM (Work Flow Management) starting from planning on the forecasted volumes and the required capacity. The work are received from different sources and routed the same to the processing channels, tracking of the RAG status of the work received, tracking the accuracy of the work processed, tracking of SLA vs Actuals, generating reports in terms of volumes processed, hours utilised, Quality accuracy, data analytics in terms of providing process improvement ideas.*Dealing with electronic cash payments, Funds Transfers, External & Internal Fund Transfers, Encashment, Settlement through Tele Transfer, Cheque & BACS (Bankers Automated Clearing Service) electronically for the end customer.
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Quality Assurance LeaderWns Global Services Oct 2003 - Sep 2006Pune Area, India*Worked in flight planning team to see maximum utilization of freight. *Worked in co-ordination with British Airways World Cargo in UK.*Managing of different project.*Administrative function – Preparing daily, weekly and monthly reports*Identifying training needs relevant to the particular project/staff.*Daily Quality checks for the work done.*Maintaining good customer relation to ensure high level of satisfaction.*Motivating and assisting staff relating to issues to queries.*Prioritizing and Delegating work.
Dharmendra Yadav Skills
Dharmendra Yadav Education Details
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Business Administration And Management, General
Frequently Asked Questions about Dharmendra Yadav
What company does Dharmendra Yadav work for?
Dharmendra Yadav works for Dxc Technology
What is Dharmendra Yadav's role at the current company?
Dharmendra Yadav's current role is Life and Annuities Quality Assurance Leader India.
What schools did Dharmendra Yadav attend?
Dharmendra Yadav attended University Of Pune.
What are some of Dharmendra Yadav's interests?
Dharmendra Yadav has interest in Social Services, Politics, Environment, Poverty Alleviation, Health.
What skills is Dharmendra Yadav known for?
Dharmendra Yadav has skills like Management, Project Management, Microsoft Office, Customer Service, Telecommunications, Leadership, Team Leadership, Sales, Team Management, Microsoft Excel, Business Analysis.
Who are Dharmendra Yadav's colleagues?
Dharmendra Yadav's colleagues are Joyce Breitman, Shaik Bandagi, Govardhana D, Jay-Ar Maglalang, Karolina Lewandowska, Ajay Kumar, Shashank S N.
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Dharmendra Yadav
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Dharmendra Yadav
Project Manager| Salesforce Functional Consultant | 11X Salesforce Certified|Ibm|Ex-Wipro/Appirio|Ex-AccentureJaipur2gmail.com, accenture.com
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