Dharmendra Agarwal Email & Phone Number

Pune, Maharashtra, India

As Tech Mahindra Program Manager for Telefonica UK and Telefonica Germany accounts, I am responsible for application development and operations managed services to Telefonica – working across onsite/offshore/near-shore locations. Among my responsibilities are to ensure a robust Operating Model is put in place with strong Governance to ensure success of various projects – some of which are transformational in nature. Have good understanding of Cloud Migration and OSS systems transformation by virtue of being part of various proposals to client. Conceptual knowledge of Agile and DevOps implementation, having implemented the same in client eco system. Strong success in motivating team to increase automation quotient and thereby yield efficiencies. Collaborate with alliances and vendors to create winning combinations. Ensure SLAs are met, thereby demonstrating strong controls on delivery and operations processes and avoid service credits/penalties. Manage the SoW and client contracts. Interface with client for monthly review meetings, handle escalations, manage resourcing, implement delivery process improvements to ensure quality. Provide leadership and guidelines to the team in their day to day activities, focusing on collaboration with stakeholders and delivering faster, better, cheaper by reusing existing capabilities, thus meeting business needs as well as reduce cost. Analyze P&L to identify areas of improvements to maintain and improve EBITDA. Work with sales team to increase revenue. Work with delivery teams to identify opportunities for Delivery Led Growth.

Pune, Maharashtra, India

Worked as Tech Mahindra Program Manager for COLT UK account, managing BaU operations plus Oracle CPQ transformation project, where I held a dual role of Enterprise Architect and Delivery Owner. Worked with COLT architect to devise the architectural implementation roadmap of Oracle CPQ to replace fragmented manual/multi tool quoting process. Created release roadmap with COLT delivery manager and business sponsor. Convinced business to stick with OOTB features and minimize customization in the interest of maintainability of the software. Actively involved in resolving design queries, issues, reviewing design deliverables. Steered the program to a common goal of transformation success across IT and business.

Pune, Maharashtra, India

A wide array of technical roles from developer, technical lead, technical design authority, solution designer, solutions lead and architect enabling transformation of service assurance journey, system transformation in regulated environment, delivery in Agile model enabling faster delivery of designs that met regulatory requierments.

London, England, United Kingdom

Worked with BT Global Services and BT Wholesale in Provisioning and Quote Management systems as well as Assurance systems development, design, configuration.

Worked in the stock maintenance and invoice generation application responsible for maintaining stock statistics of petroleum products in a particular location. Primarily responsible for Western Region in India. The system generates invoices for sale of petroleum products and associated reports like cheque sales, credit sales, bank statements, stock statements (with receipts, withdrawals, temperature losses etc.).Was responsible for the following:• Installing Unix Servers in various locations of IOC.• Installation and Implementation of the module in various locations of IOC.• Training location staff in using the module.• Writing COBOL programs to extract data from system files and generate custom reports for use by locations.

Assemble and install hardware systems, provide training to end users, troubleshoot hardware problems.