Dharmendra Kumar Email & Phone Number

Noida, Uttar Pradesh, India

* BPR (Business Process Re-engineering) Projects.* Implementation and adoption of CRM (Dynamics 365) for 400+ Sales Users. * Drafting and implementing different SOPs for standardizing different processes. * Managing documentation as per internal audit & other certifications. * Setting up of MIS reporting for entire sales function using tools; Tableau (BI.

Noida Area, India

• Managing Customer Registration Process (KYC), Sales Order Processing in ERP following internal and external compliance.
• Drafting and implementing different SOP for achieving efficiency and accuracy in operational process.
• Managing documentation as per requirement of different quality certifications.
• Monitoring Case related to Customer Complaint, New Product Development, suggestions for Operational process improvement, etc.
• Formulating Sales and Operational strategy in Co-ordination with Sales Head and other Department Heads
• Balanced load on Production by proper Sales Forecast on monthly basis.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Delhi

Development of Industrial MIS and Co-ordination with SCM & Production Team. Drafting of many SOP for different machines and there processes. Auditing of different modules followed by Industry worldwide.

New Delhi Area, India

• Key Tasks and Responsibilities:
• Demat and Trading account opening and management.
• CDSL, NSDL and Internal Compliance Management.
• Broker Module Management
• Liasoning with Sales Team, Branches, Broker, Sub-Broker and Franchisee.
• Customer Redressal Management through Talisma Software.

Delhi, India

• Customer Verification and it’s approval in system.
• Mapping of Broker, Sub Broker and Franchisee in system.
• Support and Grievance redressal.

Dhanbad Area, India

• Secretarial functions such as sorting out daily calendar, appointment scheduling and help in sorting out daily activities for Joint Commissioner
• Preparation of adequate replies for inter department letters, questions and maintain all records
• Liasoning, coordination and governance on case to case basis

Master Of Business Administration (Mba), Operations Management And Sales & Marketing, A

Master in Business Administration (Operation Management)

Gniit- Software Engineering, Computer Software Engineering, A

Bachelor Of Arts (English Hons), English Language And Literature

10+2, Science

Ll.B., Law, A