Dharmendra Patel Email & Phone Number

Toronto, Ontario, Canada

Level 2/3 Technical Support Specialist• Provide comprehensive technical support to in-house and remote users, including executives.• Troubleshoot and resolve hardware, software, networking, and security issues.• Collaborate with teams and vendors for timely resolutions.Microsoft Azure Specialist• Manage compute, networking, and storage on Microsoft Azure.• Create and manage VMs, monitor health status, and configure Load Balancers.• Proactively troubleshoot Azure-related issues.• Support development teams in cloud environments.• Active Directory and Office 365 AdministratorManage Active Directory, DHCP, and DNS.• Administer Office 365/Exchange Online and Azure services.• Conduct system cleanup and troubleshoot migration issues.• Infrastructure and Network ManagementMonitor network switches, controllers, access points, LAN & WAN.• Configure network connectivity and support audio/visual equipment.• Manage backup solutions and ensure server backups.• Linux and Server ManagementWork on Linux for package installation, user permission, and file sharing.• Install and configure engineering software.• Maintain server patches and updates.• Technical Support and Incident ManagementRespond to incidents and requests via ServiceNow, email, or phone.• Take ownership of tickets and resolve issues.• Additional Skills and ResponsibilitiesSupport remote access solutions.• Participate in quarterly physical inventory.• Demonstrate teamwork and problem-solving skills.

Markham, Ontario, Canada

• Provide day-to-day technical support for Windows 7 deployment to clients.• Install, configure, and troubleshoot Microsoft Windows 7 desktops and laptops.• Maintain detailed documentation for client interactions, ensuring timely response and resolution of complex incidents.• Effectively communicate technical issues to clients via phone and in-person, following up as necessary.• Manage assets, including receiving, moving, and staging equipment for deployment activities.• Serve as an imaging technician for large-scale Windows 7 deployment projects, conducting manual data backup/restoration and providing ongoing user support.• Conduct workstation upgrades and data/software migrations, ensuring functionality and providing post-migration assistance.• Perform hardware reimaging, new equipment deployment, and user profile/data migration tasks.• Configure, deploy, and support various models of network printers and peripherals.• Resolve Microsoft Outlook 2003/2010 issues, including managing shared mailboxes and Outlook public folders.• Install and configure user-specific software and conduct client-side troubleshooting for hardware, software, and network-related issues.• Track and monitor incidents to ensure timely resolution and provide real-time support to desktop technology users.

Ahmedabad Area, India

• Worked on Requirement gathering, Use Cases, prepared functional specification, UML Diagrams, Technical Documentation, Coding& Development, Data modelling and testing on large volume of data.• As a software Developer, I have designed and developed web pages in ASP using ASP.NET, AJAX, and MVC. Experienced in working with SQL Server 2010. Projects are based on Agile/SCRUM Software Development. • Designed and developed Software Architecture and flow control (Story boards). • Ability to write and understand complex coding. Experienced in debugging and solving errors. • Developed projects in time constraints. • Ability to generate reports from the database based on long written queries and stored procedures. • Solid background in Object-Oriented analysis and design. Very good at various Design Patterns, UML diagrams. • Expert level skills in Designing and implementing web server’s solutions and deploying Java Application Servers like Web sphere, Web Logic, configuring Apache Web Server and configuring various Servlet engines. • Comprehensive knowledge of physical and logical data modeling, performance tuning. • Experienced in agile development, developed a web project in Java with J2EE, JSP and MS SQL Server 2005. Experienced in creating dash board (Admin Panel and User Side). • Worked on Use cases, prepared functional specification, UML Diagrams, DDDs, data model • Internet Technologies Installations and Configurations: Complete design, installation and configuration of Web sphere server environment, Web Logic Application server and Servlet Containers such as Apache, TOMCAT. • Worked with a small team of developers to brainstorm and implement ideas for software representing the leading - edge concept within the call center industry • A presentation on gesture recognition with power point presentation. • Sound Knowledge of Microsoft Office including Microsoft Word, Excel and PowerPoint.

Health Informatics Specialization, 90.74%

Articulate a coherent problem definition of, and a plan for addressing, a health informatics problem. Answer a health informatics problem.

Computer Programmer, Computer Programming

Master Of Computer Applications (Mca), Computer Applications

Bachelor Of Computer Applications