Responsibilities: • Developing and implementing training programs under government schemes such as DDU GKY, PMKVY, NEEM, and NAPS• Establishing partnerships with NGOs and placement agencies for manpower hiring and ensuring successful pan-India blue-collar hiring for the organization• Mentoring and guiding participants in hackathons, fostering innovation and creativity• Liaising with government of India, and playing a crucial role in pan-India blue-collar hiring, meeting organizational manpower requirements• Develops training solutions to bridge competence gaps by identifying training needs, evaluating skill gaps, and implementing business strategy and talent strategies• Fostered a teamwork/open-door environment; guided, nourished & monitored the performance of team members to ensure efficiency in process operations; developed competency among the team members

• Demonstrated leadership excellence and developed baselines for the project (tie-up between BVG India & IRSDC) with respect to cost, resource deployment, time overruns & quality compliance to ensure satisfactory execution of projects• Managed the P&L of Pune railway station and overseeing facility management of the heritage building and platforms• Led a team of 450+ members and served 2 lakh daily footfall at Pune railway station• Provided leadership and guidance to the flagship project under the DDUGKY scheme for the PAN India operations and trained over 2000 people and placed them in the industry• Implemented and executed projects in various states, managed project presentation and dialogue with mission directors and government officials• Successfully established training centers & mobilized students from rural areas, ensured training, assessment, and placement as per SOP norms• Assessed training needs & arranged training sessions to keep skill level up-to-date with standards• Managed payment claims and ensured the overall lifecycle management of projects

Strategy & AOP ,Business Development PlanningLeadership building Consumer life cycle managementBilling & CollectionsVendor Management• Led and mentored a team to reduce sliding losses from 32.93% to 20%• Implemented various techno-commercial activities, including consumer GIS indexing, asset mapping, feeder and DTC metering, and energy audit• Played a key role in theft detection, enforcement, and vigilance, as well as substation, DTC, and pole sanitization• Managed the P&L of Nagpur operations & achieved commercial loss reduction from 18% to 13.5%• Implemented strategies to reduce bad debts and effectively managing political and non-political stakeholders• Ensured compliance with statutory, regulatory, and legal requirements and provided exceptional customer service

Responsibilities: • Successfully managed corporate sales, corporate service, and zonal service operations, achieving high customer satisfaction scores and lowest bad debts• Played a key role in the launch of 3G and 4G services and conducting training and audits for call center and managed service partners• Holds the merit of Best Service Manager Trophy for M&G• Holds the distinction of Best DTH service Manager For M&G• Impressive success in achieving Highest Customer Satisfaction scores• Displayed excellence in Lowest Bad Debts across circle• Successfully organized Customer & Distributor Loyalty Programs• Pioneered Rural market service module (Airtel Service Center)• Performed Dhidhora Activities in Rural Markets replicated across circle• Implemented Lean and Six Sigma Projects, Green Belt on Show Room Scores• Immense success in launch of 3G, 4G • Highest Gall up Scores across Leadership Team• Conducted training and audits for call center and managed service partners, ensuring high-quality service delivery and customer satisfaction

• Holds the merit of No.1 position in MP and Chhattisgarh circle for reconciliations and revenue assurance, contributing to the organization's financial success• Successfully led a team for reconciliations & participated in Six Sigma projects, resulting in improved efficiency and process optimization• Essayed a stellar role in achieving SLAs and participated in workshops on vision, mission, and values, contributing to the organization's growth and success• Participated in workshop of Vision Mission & Values Headed by CEO

• Qualified for “Grand slam Trip to Bali” in 1998 for “Best Engineer in India”• Became Regional Champion in the month of Mar’03• Awarded Best Engineer in the color product category during the customer satisfaction survey• Attained the National #1 position as Customer Satisfaction Coordinator consecutively for 3 years during 1997 & 1999 at Surat & Pune in 2003 as a Customer Satisfaction Coordinator• Received appreciation letters both from the management as well as the customers during the service period at Vapi, Surat, and Mumbai & Pune• Provided help and guidance to OSA engineers on various technical and customer relation skills at as a result Surat won nationally #1 in CSMS 2000• Achieved “Executive Director’s Special Appreciation Reward” for best Engineer Performance at Pune• Achieved Best Engineer Award in 1995 at Surat• Commissioning, Repairing and maintenance of the Scanner, Copier & Printers.• Resolving Technical issues related to LAN,WAN & Network• Imparting Trainings to End users• Ensuring high satisfaction of Customers to words quality of outputs(Print outs/Photocopies)• Product sales(EFI/Splash)• Contract sales

Service Centre & Inventory managementTechnical Training to Technician TeamNew Product launch TrainingsCo Ordination with Head office Maintaining Service & Technical RecordsDealer & Distributor support