Vice President
Current❖ Lead digital transformation for Agency learning, managing content and instructional designers.❖ Drive training roadmaps for Agency Distribution and Direct Sales Force.❖ Successfully migrated to a new LMS, enabling interactive eLearning and remote access to content.❖ Spearhead strategic projects, collaborating with business heads to streamline training processes.❖ Develop Senior Management presentations for domestic & international events❖ Foster strategic partnerships with established players and vendors to enhance learning outcomes.❖ Create customer-facing decks empowering sales teams for effective solution presentations.❖ Partner with National and International L&D specialists to design content frameworks, and Content.❖ Oversee MDRT training roadmaps for new, existing, and retained MDRT members.❖ Proactively manage the in-house Learning Management System (LMS) to maximize usage.❖ Conduct TNA for different channels and stakeholders, ensuring training needs are met.Lead Agency NPS❖ Pioneered NPS (Net Promoter Score) improvement initiatives for enhanced agency communication.❖ Fostered collaboration between field and head office to identify process gaps, design solutions, and boost customer NPS by 5 points.Lead Agency Communication❖ Played a pivotal role in establishing and streamlining the Agency Communication Channel.❖ Developed and executed a streamlined Agency communication calendar.❖ Designed diverse communication materials, including emailers, newsletters, AVs, logos, etc
