Dharmesh Mistry Email & Phone Number

• Must be Familiar with the shifts 24*7 days support as per client requirement.• Attend IT Service requests raised by Users via telephone, email or ticketing tools.• Experience and knowledge to understand the IT Service request and prioritization.• Troubleshoot and attempt to resolve the IT service request. communicate with seniors, useremote control sessions, and connect with the manufacturer for incident resolution.• Installation and troubleshooting Microsoft OS Version and Microsoft Office Version andAuthorized Desktop Application.• installation of applications as per the user requirements according to IT policy & compliances.• Connect with Network peripherals such as printers, and scanners.• Preparation and onsite installation of Networked printers both for common as also individual use• Experience & knowledge about Troubleshooting and support on software (Microsoft Office, adobeproducts, backup, and other proprietary software)• Experience in configuring Email and email client services.• Able to create user profiles and users on AD environment.• Alignment with Customer requirements and system functionality• Monitoring LAN Traffic and update in daily/weekly Report.• Monitor the Switch Port Status of uplink and other critical interfaces.• Monitor and configure aspects like IP address, subnet mask, DNS settings, etc.• Wi-Fi configuration• Basic Switch configuration and V-LAN configuration activity.• Basic Connectivity knowledge in CCTV• Any Documentation and change request update in a standardized format.• Knowledge & managing on DNS, DHCP, and Windows clustering• Knowledge & experience for the setup and maintenance of Windows Server Edition.• Knowledge and management on Network storage devices and RAID Configurations.• Antivirus and Backup management.

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  Veer Narmad South Gujarat University

  Computer Science