• Lead the delivery team and line manage delivery managers in International Sports tribe.• Collaborated with peers Head of Product, Head of QA, Head of Engineering, Lead Agile coach and Programme Office to establish Delivery Life Cycle in International Sports.• Established delivery strategy and delivery structure for International Sports.• Implemented data driven reporting structure and tooling.• Provided insights to stakeholders and teams to identify and drive continuous… Show more • Lead the delivery team and line manage delivery managers in International Sports tribe.• Collaborated with peers Head of Product, Head of QA, Head of Engineering, Lead Agile coach and Programme Office to establish Delivery Life Cycle in International Sports.• Established delivery strategy and delivery structure for International Sports.• Implemented data driven reporting structure and tooling.• Provided insights to stakeholders and teams to identify and drive continuous improvement ways of working initiatives.• Governing the International Sports delivery life cycle and portfolio. Supporting Product to ensure the portolfio roadmap is aligned to Product Strategy and business OKR's. Show less

• Led cross functional teams to deliver the International Sports portfolio of features/services from inception through to delivery, using data to track progress and adapting plans where required.• Tracking and reporting progress using data metrics.• Produced and maintained delivery documentation, i.e. delivery plans, RAID logs, decisions logs and action trackers.• Initiated and facilitated collaboration across UX, Product, Architecture, Compliance and Engineering disciplines to… Show more • Led cross functional teams to deliver the International Sports portfolio of features/services from inception through to delivery, using data to track progress and adapting plans where required.• Tracking and reporting progress using data metrics.• Produced and maintained delivery documentation, i.e. delivery plans, RAID logs, decisions logs and action trackers.• Initiated and facilitated collaboration across UX, Product, Architecture, Compliance and Engineering disciplines to deliver to scope, whilst maintaining the highest standards and security standards.• Identified and managed dependencies across the cross functional teams and external teams. Point of escalation for dependencies and impediments.• Risk management, identifying mitigations plans/actions eliminate impact to delivery and reporting progress to senior stakeholders.• Identified, and managed KPI's to make data driven decisions to support capacity planning, forecasting, and improving delivery efficiencies.• Influenced teams to have delivery mindset by show casing the benefits of using delivery methodologies and metrics. Empowering teams to succeed and deliver value through tooling.• Lead on delivery best practices and coach teams to embed processes to enhance delivery efficiency using data and metrics. Inspecting team’s processes and recommending process changes to improve throughput.• Coached and mentored team members, including Engineers and Product managers on agile practices,• Supported teams to regularly inspect and adapt to ensure continuous improvement on ways of working. Show less

• Management of 3 x team of software developers, system administrator, tester, dev ops engineers and business analysts to successfully deliver software into the business.• Managing projects in more traditional project management frameworks where required• Working with delivery partners on project delivery. • Lead the teams to strong delivery ethics using agile values and principles. • Empowering and encourage the team to focus on delivering value.• Inspiring the team to take… Show more • Management of 3 x team of software developers, system administrator, tester, dev ops engineers and business analysts to successfully deliver software into the business.• Managing projects in more traditional project management frameworks where required• Working with delivery partners on project delivery. • Lead the teams to strong delivery ethics using agile values and principles. • Empowering and encourage the team to focus on delivering value.• Inspiring the team to take responsibility for their delivery process and the outcomes they deliver.• Facilitating and participating in agile ceremonies to maximise continuous delivery of value.• Evolve agile and lean techniques through the practice of continuous improvement.• Remove impediments and waste to ensure a smooth and sustainable flow of work.• Preparing Business readiness, implementation plans, back out plans and acceptance into service of software into production.• Communication and training planning of new services or features of system. Show less

DLG HR Information Systems change team is responsible for the successful delivery of system and process change across a number of HR systems. The HR systems include Payroll, HCM, Learning, Recruitment and Benefits system, including various integrations. · Scope, plan, and deliver projects, to meet an agreed set of business needs, within agreed parameters of cost, timescales and quality· Create business case, TORs, RAID logs, RACI matrix and other project management… Show more DLG HR Information Systems change team is responsible for the successful delivery of system and process change across a number of HR systems. The HR systems include Payroll, HCM, Learning, Recruitment and Benefits system, including various integrations. · Scope, plan, and deliver projects, to meet an agreed set of business needs, within agreed parameters of cost, timescales and quality· Create business case, TORs, RAID logs, RACI matrix and other project management documentation· Communicate and provide visibility of the progress of the project, escalating to the Project Sponsor and Steering Committee, and providing evaluated recommendations for changes· Effectively manage scope, costs, quality, changes of requirements, dependencies, milestones, risks, issues, priorities, contingencies etc. to deliver the project, using the tools and documentation required· Ensure the project creates a closure report to incorporate learning into future activities, and agreement of transition to BAU· Ensure projects evaluate the impacts of change on the operating model (process, governance, people, organisation, location, systems, data) and addresses the impact effectively through deployment of relevant tools and skills · Work within agreed standards and methods to contribute to the ongoing development and improvement of Business Change approaches, methods and training· Create effective, informed and highly motivated teams focused on delivering the benefits of the project through working with key stakeholders, SME’s, and other programmes/projects and teams to ensure cross-team cooperation and coordination· Identify, own and manage the risks involved in running our business appropriate to own role, in line with the DLG risk framework and meet all the ethical, legal, risk and compliance requirements of the organisation Show less

DLG HR Information Systems change team is responsible for the successful delivery of system and process change across a number of HR systems. The HR systems include Payroll, HCM, Learning, Recruitment and Benefits system, including various integrations. Accountabilites include:• Liaising with key stakeholders to interoperate business ideas in relation to HR systems and documenting them as business requirements.• Configuration management of the HR employee lifecycle process… Show more DLG HR Information Systems change team is responsible for the successful delivery of system and process change across a number of HR systems. The HR systems include Payroll, HCM, Learning, Recruitment and Benefits system, including various integrations. Accountabilites include:• Liaising with key stakeholders to interoperate business ideas in relation to HR systems and documenting them as business requirements.• Configuration management of the HR employee lifecycle process catalogue, liaising with process owners and stakeholders to ensure accuracy and completeness.• Working closely with system configuration analysts and third party suppliers to convert functional requirements into technical requirements to ensure proposed solutions are fit for purpose and cost effective. Translating complex technical requirements of solutions to relevant stakeholders. • Impact assessments of system changes. Documenting design options, along with recommendations based on cost/benefit and identifying any risks associated with each proposal.• Prioritising and delivering changes to HR systems. Ensurin changes are clearly analysed, defined and documented, tested, signed off, processes and training designed and delivered to necessary groups prior to change implementations.• Develop implementation plans, test plans, test scenarios, test cases and detailed test scripts. Undertake all testing responsibilities, ensuring system, integration, user acceptance and regression test cycles have been completed to validate system changes adhere to DLG business policies. • Work with the system configuration analysts or third party suppliers to resolve any issues that arise out of the testing process. • Co-ordinating system configuration analyst and third party suppliers to prepare the system environments and resources for pre-production testing of changes.• Preparing and delivering review documentation for the Change Management board, deputising for the HR Delivery Manager when required. Show less

Working in the the Towry Business Transformation team, responsible for the delivery of system and process change across CRM, Investment Operations platform, Financial Planning system and Pensions Managment system. Accountabilities:• Managing release schedules, enabling the effective planning to deliver quality release packages and change requests. • Assessment of release notes/change requests and documenting any queries from stakeholders. Liaising with I.T development team… Show more Working in the the Towry Business Transformation team, responsible for the delivery of system and process change across CRM, Investment Operations platform, Financial Planning system and Pensions Managment system. Accountabilities:• Managing release schedules, enabling the effective planning to deliver quality release packages and change requests. • Assessment of release notes/change requests and documenting any queries from stakeholders. Liaising with I.T development team and 3rd party suppliers to resolve these queries. Ensure all stakeholders understand the change/release package and the benefits.• Chairing system user forums. Purpose of the forum was to maintain key relationship with business stakeholders and third party suppliers for continuous improvement.• Co-ordinating I.T development team and third party suppliers with the deployment of releases into test environments. • Analysing and recording change requests from the business. Ensuring change requests meet business requirements, are cost effective, prioritised accordingly and effectively implemented within agreed SLA’s.• Create implementation plans, RAID logs, test plans, test scenarios, test cases and detailed test scripts to manage the delivery of releases. Undertake all testing responsibilities, ensuring system, integration, user acceptance and regression test cycles have been completed to ensure system changes adhere to business policies. • Managing internal and supplier project resources over multiple sites.• Continuously updating company release and change management processes.• Managing the deployment of releases into production, ensuring system availability required to support BAU operations has not been compromised. • Conduct post implementation to capture lessons learnt, to ensure continuous improvement of future release activity. • Stakeholder management. Liaising between, stakeholders and technical team right the way through to implementation. Show less

Accountabilities:• Analysing client investments with a view to reinvestment into investment wrap platform• Preparing quotes for financial products recommended by financial advisor and documenting any analysis/comparisons.• Providing administrative support to financial advisors employed by the company. Support process improvements within the department. This involved updating process guides and training colleagues.