Dharmesh Shah Email & Phone Number

Mumbai, Maharashtra, India

• Managing Deliveries for strategic accounts, Customer delight, support Account progression• Global Delivery Head for Large Transformation Program. This is the largest and complex strategic program• Incubating Oracle practice (viz Oracle Utilities, Oracle Health (Cerner), Oracle Retail) from ground zero and growing the existing. By virtue of new practices incubation, we won additional deals worth 100+ m USD in the first year of incubation• Strategic direction to the customers on IT transformation, IT strategy, Digitization• Currently leading one of the complex Global transformation Programs for Accenture

Mumbai Area, India

In my role as Delivery Head, I am responsible for Deliveries, Customer Satisfaction, Revenue growth, Improving margin. Driving Customer Delight by Innovation, Cloudification, Digitization, Transformation. Worked for TCS, Deloitte and presently working for LTI (formerly called as L&T Infotech) as Vice President. Managed 3000+ geographically distributed teams and revenue of 220+ m USD.

Mumbai Area, India

• Delivery Head for Global customers in Life sciences, Energy (Oil and Gas), TTH (Tourism, Transport and Hospitality)• Guiding the Program Managers / Directors in Program Planning and execution. Ensuring Delivery on Time, budget, good quality, SLA and KPI compliance. Driving the culture of continuous improvement, Process compliance• Ensure customer delight and associates satisfaction • Stake holder management including senior leadership from Customer and TCS • Managing multi-location, multi-cultural teams and creating an ecosystem thru which matrix-organization can work effectively • People development, growth and competency-creation

Mumbai Area, India

Role: Sub ISU Head ( viz Global Head – SAP Based Procurement Platform Solutions)(Note: Platform is where we take the Total Cost of Ownership (TCO) with us including hardware, software, implementation, maintenance and after implementation BPO services provided by our Service Delivery TeamResponsibility: Delivery, Presales, Account Mgt, Revenue, P&LAchievements: - Setting up Procurement Platform Solutions from grass root and growing this to Sizeable Yearly revenue in Short span of time- Customer satisfactions and employee delight- Growing the accounts significantly- Well received by Leading Analyst firms and Customers

Mumbai

- Manage the Professional Services for these 2 Countries

Worked with Deloitte as a Delivery Manager (on Oracle Apps) and managed the delivery of multiple programs. Some of my key contribution have been:- Setting up managed Onsite/Offshore Delivery model- Growing Fortune 250 Clientele Accounts from small to significant volume- Actively involved in practice management