⦿Shouldered the responsibility of overseeing the team, processes, P & L, and stores operations of 2 stores in Mumbai.⦿High-level responsibilities include conducting day-to-day operations of the stores, sales team, and support staff, planning and setting goals, and focusing on problem-solving/process improvement.⦿A key player in the analysis, development, and implementation of strategic business plans & policies, ensuring organizational growth, and targeting maximum profitability & cost-effectiveness.⦿Judiciously monitoring business development operations in order to provide streamlined operations reduced operating costs and greater profitability. Handle the tasks of preparing & analyzing of various operational & marketing reports.⦿Maintaining a healthy relationship with customers and handling customer inquiries/complaints in a courteous and efficient manner. ⦿Responsible for providing continuous feedback to the management team and cost control measures without hampering customer experience.⦿Driving a team of qualified professionals/staff and providing them leadership/needed motivation to achieve defined business objectives.⦿Meticulously creating customer satisfaction initiative programs to identify areas of concern and implementing recommendations, significantly improving customer satisfaction.⦿Responsibilities include developing core business processes to maintain updated customer information in all functional areas.⦿Pivotal in initiating special services for customers, resulting in increased customer satisfaction and increased return business.⦿Developing an effective referral network and call program to promote sales by identifying business opportunities based on knowledge of clients' market products and services.⦿Responsible for managers and supervisors, with review/approval responsibility for all operations employees⦿Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.

⦿Leading a 5 member team and responsible for daily operational oversight, personnel and vendor management, operations, and profitability of all departments.⦿Responsible for contacting and convincing dealers and creating a database of the willing dealers who would be ready to park their cars with us for sale on a commission base⦿Overseeing the staffing of the company, hiring, and training new managers and employees.⦿Managing rotation & pricing of stocks, logistics, finance, INS, tracking payments, and fulfilling the customer requirements⦿Accountable for allocation of respective areas for procurement and keeping a track of transfers of ownership⦿Developing & maintaining rapport with the old and new dealers, executing, approving, and maintaining job work if required ⦿Setting the sales quotas and goals and assisting in structural arrangements and communication with the manufacturer.⦿Supervising Sales & F&I managers, digital marketing managers, service and parts managers, and all other personnel.⦿Actively supporting, encouraging, and motivating managers daily to maintain high morale while assisting them to achieve and maintain the highest dealership performance and profitability.⦿Developing processes for departments to ensure consistent follow-ups to create and maintain positive relationships with customers to drive customer loyalty and CSI⦿Maintaining documentation as well as processes in line with quality guidelines while successfully introducing several process changes leading to improved quality & productivity as well as reduced process time and cost⦿Preparing Service Level Agreements and creating awareness about the deliverable standards and consistently working towards improving service standards to improve customer experience⦿Monitoring & analyzing monthly MIS including city & branch-wise profitability reports and consolidated income statements for management review and further planning; tracking client-wise business performance periodically.

⦿Monitoring & analyzing monthly MIS including city & branch-wise profitability reports and consolidated income statements for management review and further planning; tracking client-wise business performance periodically⦿Formulating budgets & tracking variation between projected & actual results to facilitate timely implementation of corrective action. Setting and communicating clear goals and objectives for departments to achieve targeted performance

⦿Conceptualized & implemented various sales promotional activities for market development and increased premium car sales; planned advertisements & organized road shows to increase sales & better market penetration. ⦿Extended regular on-the-job training to the team (Product knowledge/Selling skills etc.), personal counseling, motivation, and suitable incentives to achieve set targets.⦿Administrated the showroom outstanding i.e., finance company and personal relationship outstanding while devising reports for Sales, Claims, Service, and Damage on a monthly basis⦿Managed customer requirements & targeted future business opportunities through the preparation of effective business plans.⦿Evaluated customer requirements and defined product variations according to cost/turnover ratio. ⦿Interfaced with potential customers to generate inquiries, structure price offers, negotiate and close the sale. ⦿Integral member responsible for receiving customer orders, providing confirmation after formulating plans with production and monitored deliveries and initiating corrective actions in case of deviations. ⦿Ensured collections as per collectibles and enabled speedy order processing.

⦿Entrusted with the responsibility of achieving Sales Targets for Auto loans by online processing of the loan files through executives for all products⦿Performed overall operations after following the credit policy of banks including loan appraisal, loan sanction, documentation formalities, and loan disbursal⦿Analyzed branch performance and prepared report/presentation for the monthly review meets⦿Conducted detailed market research and feasibility study to analyze the latest market trends and track the competitor’s activities thereby providing valuable inputs to streamline the marketing and brand visibility strategies; reviewed and interpreted competition after an in-depth analysis of market information.⦿Established credibility in creating relationships with Customers coupled with proven capability in managing customer-centric banking operations and ensuring customer satisfaction by achieving delivery and service quality norms.