Dharmesh Trivedi Email & Phone Number

Pune, Maharashtra, India

Client: Global Health and Hygiene Major Role: Manager - Core Infra and Cloud Support• Leading & Managing a global team of Technical SMEs for efficient service delivery and operations management for Global IT Infrastructure encompassing Public Cloud, Private Cloud, Remote Offices and End user computing services• Responsible for delivery of services as per the defined SLA and KPI parameters• Client Focus, Relationship and Escalation management• Third party vendor relationship management, including DC and Cloud service providers, OEMs and third party hands and feet support providers• Improving automation percentage by bot efficiency enhancement and identification of new automation business cases

Pune, Maharashtra, India

Client: Global Health and Hygiene Major Role: Manager - Core Infra operations• Leading & Managing the team of 120+ Technical SMEs for efficient service delivery and operations management for Global IT Infrastructure spread across 4 Global Data Centers, 2 Public Clouds (Azure and AWS) and 150 global sites (Factories, Warehouses and Offices)• Responsible for delivery of services as per the defined SLA and KPI parameters for core IT infrastructure services for Cloud, Wintel, Unix, Database, Network, Storage, Backup, Unified Communications, Office365 teams• Follow ITIL standard for service delivery• Client Focus and Relationship management• Third party vendor relationship management• Part of automation journey for end to end process automation bringing in operational efficiency with 30% zero touch request fulfillment• Supporting the transformation program team to ensure smooth migration of workloads from on-premise DC to Public Cloud• Participation in external client audits and ISO audit• Major capacity and upgrade planning for Infrastructure elements

Slough, England, United Kingdom

Client: Global Health and Hygiene MajorRole: Program Manager• Responsible for all aspects of end to end project delivery from initiation phase through design, implementation phase to closure of IT projects by applying standard (PMI) project management principles• Delivered multiple IT transformation projects under various programs with accountability for stakeholder management and delivering changes to meet business objectives• Engage with IT Directors and CISO for various project performance reviews and governance forums• Managing IT Security transformation projects to ensure timelines/budgets were met across a variety of teams across IT and business. Projects include:o Cyber Defense Centre Implementation - Rollout of SIEM tools –Carbon Black and Red Cloak to servers and end points o Symantec AV upgrade across the entire estate (~3000 servers and ~30k end points)o Implementation of Database encryption capability using Thales Vormetric encryption solutiono Org wide MFA rollout for all employees and contractorso F5 WAF implementation for exposing applications over internet• Involved in staff selection, identifying skill enhancement requirements, arranging technical training sessions, and supporting the staff to get certified in various technology stacks• Meeting the highest standards of quality in various projects with a keen eye on leveraging automation to balance the scope and cost objectives of IT projects while effectively managing the project risks through risk profiling• Experience in leading multiple cross-functional teams comprising of SMEs from Windows, Database, Citrix, Network, Security, Business Analysts, PMO, Third party application vendors and compliance teams for carrying out analysis and upgrade for 500+ Windows2008 servers supporting 100+ applications to latest supported version of Windows server OS with minimum business disruption.• Acting as interface between business and IT service owners to ensure seamless Infrastructure upgrades

Swindon, England, United Kingdom

Client: Premium UK Retailer Role: Program Manager and Infra Lead• Delivered major transformation program consisting of Network refresh of LAN and Wi-Fi across multiple locations in UK and Europe. Responsible for o Scope finalization and stakeholder signoffo Budget approvalso Actively engaged with 3rd party vendors in bidding and procurement process for Hardware and software including software licensing and management.o Project implementation activities including network design and upgrades, managing project change requests as per changing business needso Engaging different teams for Design, Installation, Configuration and testing of the network deviceso Ensure that the project documentation is created, reviewed and approved in accordance with the project guidelines and the project initiation document.o Maintain the project schedule and produce reports as per the project governance requirementso Attending governance meetings at CxO levelo Implement effective governance structure to ensure timely completion of the project tasks and activities• Managed a major DC transformation program for storage and server consolidation• Managed operations for E-commerce platform and associated applications hosted on Microsoft Azure Cloud including financial planning, budget allocation, supporting platform and application upgrades leveraging Agile Devops, formulating platform maintenance strategy (includes OS, database, network and security devices), capacity planning for opex optimization, assist business in planning major sales events by augmenting the necessary infrastructure capacity, alignment to organization policies and procedures, meeting various compliance requirements etc.

Pune, Maharashtra, India

Client: Major Australian Telco Role: Service Delivery Manager and Project Manager• Managed a team of ~70 FTEs (Project coordinators and Engineers) for Network implementation projects for major Telco in Australia. Responsibilities included:• Ensuring successful project delivery as per the agreed scope, schedule and quality baselines• Managing service design and delivery issues• Participation in business and project reviews to track the project progress and deliverables• Maintain working relationship with major client stakeholders (including IT Service Directors) and business groups

Pune, Maharashtra, India

Client: Major Australian Telco Role: Manager – Service Delivery• Responsible for successful offshoring and right shoring of project management COE team• Responsible for presales support for successful setup of network design support operations team for business clients based in Hong Kong and Australia• Managed Voice and IP Telephony design and implementation projects for various business clients of major Telco in Australia• Pre-sales support and RFP response creation

Pune, Maharashtra, India

Client: European Telecom Major Role: Team Manager• Leading & Managing the team of 20+ Technical Engineers working on Technical design, RFP analysis and response creation, technical order processing and service delivery for network implementation projects for global customers of European Telecom Major.• Ensuring successful project delivery as per the agreed scope, schedule and quality baselines• Managing service design and delivery issues within ITIL framework• Participation in business and project reviews to track the project progress and deliverables• Maintain working relationship with major clients and groups• Quality Management for ISO20K compliance, Risk Management and risk profiling

Pune, Maharashtra, India

• Played a team lead role and managed a team of 5, for network rollout planning for migration of legacy voice to VOIP network for a Major Telco OEM• Responsible for developing project execution and implementation plan• Accountable for the project deliverables as per the defined scope, schedule and within budget• Manage the relationship with customers, vendors and other relevant stakeholders, by acting as single point of contact for resolution of all issues• Manage the project resources by ensuring effective assignment of the resources to tasks in order to drive project outcomes• Create project documentation and reports in accordance with the project guidelines• Identifying areas of design optimization to expedite the project deliverables• Responsible for quality assurance for project deliverables as per the project obligations• Pre-sales support and RFP response creation for network support operations for a major American Telco• Engaging with sales and technical teams to understand the business requirements for creating technical solutions for multiple clients

Ahmedabad, Gujarat, India

Involved as network engineer in the installation, commissioning, testing and operations for the CDMA network in Reliance Gujarat circle.• L2 support for Network Performance Management, Incident and Fault Management, configuration management and change management as Network Operation Center (NOC) operation engineer for Wireless Cellular Networks• Supported the implementation and testing to green field Wireless network across the state

Ahmedabad, Gujarat, India

I worked as network engineer in the CDMA and wireline network operations team, managing the switch O&M.• Responsible for Installation, commissioning and operations of Wireless switching Networks• L1 and L2 support for Troubleshooting Network Issues• Acceptance Testing of Network elements.

Pgdba In Operations Management, A+

2 year Post Graduate Diploma in Business Administration with specialization in 'Operations Management'

Be, Electronics And Telecommunications Engineering