Dharmesh Shah Email & Phone Number

I am a senior digital services and IT professional with progressive successes in delivering digital solutions in diverse and fast-paced regional and global environments. I have been a change agent to transform or integrate business processes. I have created and implemented strategic road maps and supporting tactical digital initiatives to align with business objectives. I have expertise to deliver large & complex cross-functional initiatives with multiple stakeholders spanning across value chain processes (Marketing, Product Development, Sales, Operations/manufacturing, after sales/quality, finance, HR). I have leveraged off the shelf and custom solutions to transform and harmonize business processes; and deliver top and bottom line results. ERP - SAP – Order to Cash, Procure to Purchase, Record to Report, Integrated Business Planning, Warehouse Management). CRM - Salesforce (Sales cloud & Marketing-Pardot). To improve product quality leveraged vehicle telematics and data analytics solutions. Revamped office infrastructure by upgrading data centers and migrated to 8x8 cloud based customer contact center. Championed project management methodologies (Agile SAFe and Waterfall). Leveraged Kanban and Kaizen principles to measuring and improving processes. Built solution on ITIL and CoBiT framework for better governance.I have managed CAPEX and OPEX budgets up to $18 million. I have extensive experience in building, leading and retaining high performance team. Invited as a speaker and presenter at Sapphire '19 and COO Innovation Summit. Actively participated as executive round table discussion multiple events.Skills:Business Process Transformation & Integration strategy • Cross-functional Process Management • Change management • Portfolio Management • Software Development Life Cycle • Application Maintenance & Support • Budget • Contracts & Strategic Supplier Partnership • Project Management Office • Personnel Career Development & Oversight

Listed skills include Management, Leadership, Strategic Planning, It Strategy, and 22 others.